Leadership & Management Development Coordinator

GTR; Croydon; On-site; GBP 28,000 - 36,000; Full time

Job summary

GTR is seeking a highly organised Leadership and Management Development Co-ordinator to support delivery of leadership programmes and corporate induction. You will coordinate activities, manage learner records, and help improve our digital learning platforms.

You will act as a key point of contact for learning enquiries, produce reports, and maintain strong relationships with managers and learners to ensure a high-quality development experience across the organisation.

Qualifications

• We are seeking a highly organised individual with customer-facing experience.
• Experience coordinating activities, events, or projects in a busy environment.
• Excellent written and verbal communication, with clear professional delivery.
• Strong attention to detail and accuracy, with multi-priority handling.
• Excellent organisational and time-management abilities.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office and digital tools/systems.
• Strong interpersonal skills and relationship-building ability.
• A customer-focused approach and commitment to service quality.
• A proactive approach to continuous improvement.

Responsibilities

• Co-ordinate corporate induction, onboarding for new managers, and leadership programmes.
• Be the main contact for learning and development enquiries.
• Manage programme administration, communications, schedules, room bookings, and learner records.
• Support administration and improvement of digital learning platforms.
• Produce reports and analyse feedback and data for continuous improvement.
• Assist with financial administration, including processing supplier payments.
• Build positive relationships with managers, facilitators and participants.
• Ensure a high-quality, professional learning experience for all participants.

Skills

Customer-facing

Coordination

Communication

Detail orientation

Organisational

Analytical

MS Office

Interpersonal

Continuous improvement

Power BI

Tools

Power BI

Job description

Leadership and Management Development Co-ordinator

Join our Leadership and Management Development Team

We are looking for a highly organised, proactive and customer-focused individual to join our Leadership and Management Development team.

In this role, you will play an important part in co-ordinating and supporting learning and development activity across the organisation. You will contribute to the delivery of high-quality programmes, create an excellent experience for learners and stakeholders, and help to build a strong learning culture.

Working as part of a supportive and collaborative team, you will co-ordinate leadership and management development programmes, corporate induction and onboarding activities, whilst supporting the continuous improvement of our digital learning platforms and processes.

This is a fantastic opportunity to develop your career in learning and development and make a real impact on leadership capability across the organisation.

What You’ll Be Doing

• Co-ordinating Corporate Induction, new managers' onboarding, and leadership and management development programmes across the organisation
• Acting as a key point of contact for learning and development enquiries
• Co-ordinating programme administration, communications, training schedules, room bookings and learner records, ensuring information is accurate and up to date
• Supporting the administration and continuous improvement of our digital learning platforms
• Producing reports and analysing programme feedback and data to support continuous improvement
• Supporting financial administration activities, including processing supplier payments and maintaining learning and development records
• Building positive relationships with managers, stakeholders, facilitators and programme participants
• Ensuring a high-quality, professional learning experience for all participants

What We’re Looking For

We’re looking for someone who is organised, proactive and takes pride in delivering a high-quality service.

You Will Have

• Experience in a customer-facing role
• Experience of co-ordinating activities, events, programmes or projects within a busy environment
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally
• Excellent attention to detail and accuracy
• Strong organisational skills with the ability to manage multiple priorities effectively
• Strong analytical and problem-solving skills
• Confidence using Microsoft Office and other digital tools, systems and databases
• Strong interpersonal skills and the ability to build effective working relationships
• A customer-focused approach and commitment to delivering a high-quality service
• A proactive approach to continuous improvement and improving how things work

Desirable

• Experience within learning and development, training, HR or a people-focused function
• Experience of using learning management systems
• Experience of using Power BI or similar reporting tools

Why This Role Could Be Perfect For You

This Role Would Suit Someone Looking To

• Start a career in Learning & Development
• Move into a people-development focused role from administration, customer service, HR, recruitment, operations or project coordination
• Gain experience working with leadership and management development programmes
• Develop skills in learning technology, stakeholder management and programme delivery
• Be part of a team that makes a meaningful difference to colleagues across the organisation

Why join us?

You’ll be joining a supportive and forward-thinking team, with the opportunity to:

• Contribute to shaping learning and development across the organisation
• Develop your own skills and experience in a specialist function
• Work with a wide range of stakeholders across the business
• Be part of a team that values collaboration, continuous improvement and high standards
• Make a positive impact on the development of managers and leaders across the organisation and help shape a culture of continuous learning.

Additional Information

• You may be supported to work towards a Level 3 Business Administration Apprenticeship, where appropriate.