Workshop Manager - Warrington

North West Trucks Warrington; Warrington; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Pension

Mental Health First Aiders

Free will writing service

Free mortgage advice service

Free eye tests for VDU users

Cycle to work scheme

Credit Union at work

On-site parking

Employee discounts

Job summary

North West Trucks is seeking an experienced Workshop Manager to lead its Warrington workshop, overseeing a skilled team of technicians and apprentices and ensuring high standards of repair quality. The role focuses on scheduling, performance tracking, health and safety compliance, and delivering excellent customer service in a fast-paced commercial vehicle environment.

This is a full-time, on-site position with a Monday–Friday pattern and opportunities to drive continuous improvement and staff

Qualifications

• Proven experience leading a workshop team in automotive or commercial vehicle environments.
• Strong leadership and people management skills.
• Excellent organisational and planning abilities.
• Track record of improving workshop performance against targets.

Responsibilities

• Manage the daily operation of the workshop, ensuring efficient scheduling and utilisation of technicians.
• Lead, coach and develop a team of technicians, apprentices and workshop staff.
• Monitor workshop productivity and performance against key targets.
• Ensure all repair and maintenance work meets manufacturer and company standards.
• Maintain compliance with health and safety regulations and best practices.
• Collaborate with Service Department to deliver outstanding customer service.
• Oversee work in progress and ensure timely repairs within agreed timescales.
• Oversee workshop quality control and resolve technical issues as needed.
• Support recruitment, training and performance management of workshop staff.
• Drive continuous improvement initiatives to enhance workshop performance and customer satisfaction.

Skills

Leadership

Workshop management

Team development

Health & safety

Customer service

Job description

North West Trucks is a leading commercial vehicle dealer, committed to delivering outstanding customer service and industry‑leading after‑sales support. We are looking for an experienced and motivated Workshop Manager to lead our busy workshop in Warrington.

This is an exciting opportunity for an experienced automotive or commercial vehicle professional to manage a skilled team, drive workshop performance, and ensure our customers receive the highest level of service.

Hours: Monday to Friday, 8.30 am to 6.00 pm, i.e. 45 hours per week, 30 minutes lunch break (unpaid).

Salary: Dependent on experience (will be discussed at interview stage).

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Manage the daily operation of the workshop, ensuring efficient scheduling and utilisation of technicians.
• Lead, coach and develop a team of technicians, apprentices and workshop support staff.
• Monitor workshop productivity, efficiency and performance against key targets.
• Ensure all repair and maintenance work is completed to manufacturer and company standards.
• Maintain compliance with health and safety regulations and workshop best practices.
• Work closely with the Service Department to deliver exceptional customer service.
• Monitor work in progress and ensure repairs are completed within agreed timescales.
• Manage workshop quality control and resolve technical issues where required.
• Support recruitment, training and performance management of workshop employees.
• Drive continuous improvement initiatives to enhance workshop performance and customer satisfaction.

Ideally, we are looking for:

• Previous experience as a Workshop Manager, Service Manager or Senior Workshop Controller within the commercial vehicle or automotive industry.
• Strong leadership and people management skills.
• Excellent organisational and planning abilities.
• A proven track record of improving workshop performance and achieving operational targets.
• Strong technical understanding of vehicle maintenance and repair processes.
• Excellent communication and customer service skills.
• A proactive, positive and hands‑on approach.
• A full UK driving licence (HGV licence would be advantageous but is not essential).

In return we’ll offer:

• Pension with North West Trucks contribution
• Qualified Mental Health First Aiders
• Free will writing service
• Free mortgage advice service
• Free eye tests for VDU users
• Cycle to work scheme
• Credit Union at work
• On‑site parking (site specific)
• Employee discounts on a range of products and services, including holidays, days out and supermarket shops

About Us:

At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all‑makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.

Address Mill Lane,
Winwick,
Warrington,
Warrington,
WA2 8RJ