Lead Workshop Controller — Main Dealer, Car Benefit

Octane Recruitment Limited; West of England; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Pension scheme

Holiday allowance

Birthday day off

Life assurance

Employee Assistance Programme (EAP)

Manufacturer-led training and career开发

Job summary

Octane Recruitment Limited seeks a Workshop Controller in Bristol. Salary £36,000 with an OTE of £43,000 plus a Car, working Monday to Friday 8am–6pm. No weekends.

You will allocate work, monitor progress, manage warranties, and maintain workshop efficiencies while ensuring high-quality service and customer satisfaction. The role suits someone with previous workshop controller experience in a main dealer or independent garage and offers career development, pension and employee assistance

Qualifications

• Full UK driving license
• 1+ years experience as Workshop Controller
• Main dealership experience preferred but not essential

Responsibilities

• Allocate work efficiently among technicians to maximise workshop productivity and ensure timely & high-quality job completion
• Monitor job progress, review job cards, and ensure accurate job timing for costing purposes
• Manage all warranty and additional work procedures, ensuring correct documentation and customer authorisations
• Maintain agreed service levels and ensure the smooth daily running of the workshop
• Build and maintain strong relationships with internal teams and external customers to ensure consistent service delivery
• Supervise and support workshop staff, providing leadership, addressing performance issues, and escalating concerns to the Regional Manager as needed
• Ensure workshop cleanliness, compliance with Health & Safety, and adherence to all company and legal standards
• Monitor and contribute to financial performance, supporting cost control and efficiency improvements
• Handle and resolve customer complaints in a timely and professional manner
• Continuously review and improve workshop operations, promoting a culture of service excellence and continuous improvement

Job description

Octane Recruitment Limited seeks a Workshop Controller in Bristol. Salary £36,000 with an OTE of £43,000 plus a Car, working Monday to Friday 8am–6pm. No weekends.

You will allocate work, monitor progress, manage warranties, and maintain workshop efficiencies while ensuring high-quality service and customer satisfaction. The role suits someone with previous workshop controller experience in a main dealer or independent garage and offers career development, pension and employee assistance