Lead Waiter — Service Excellence & Team Leadership

Ivy Restaurants Ltd; Guildford; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Hourly pay + Tronc

Management Career Development Program

Extra holiday allowance

Staff discount 50%

Gift vouchers for anniversaries

Refer a Friend Bonus

Retail discounts

Guaranteed 20 hours

Job summary

The Ivy Collection in Guildford is seeking a Head Waiter to oversee service, lead a team of Commis Waiters, and deliver polished guest experiences in a dynamic dining environment.

You will manage a section during service, take orders, serve guests, and ensure accurate bill processing while fostering welfare and professional development of your team. Benefits include 20 hours minimum, 50% staff discount, and a Management Career Development Program.

Qualifications

• At least 1+ years experience in Head Waiter/lead waiter role.
• Solution-driven with ability to work under pressure and deliver service excellence.
• Strong team player with professional approach to guest service.

Responsibilities

• Control a section during service and take food orders.
• Serve guests and provide a professional bill service.
• Direct and motivate a team of Commis Waiters and support their development.
• Prioritise welfare and safety of the team throughout service.

Skills

Team leadership

Guest service

Professional billing

Work under pressure

Job description

The Ivy Collection in Guildford is seeking a Head Waiter to oversee service, lead a team of Commis Waiters, and deliver polished guest experiences in a dynamic dining environment.

You will manage a section during service, take orders, serve guests, and ensure accurate bill processing while fostering welfare and professional development of your team. Benefits include 20 hours minimum, 50% staff discount, and a Management Career Development Program.