Head Waiter

Ivy Restaurants Ltd; Guildford; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Hourly pay + Tronc

Management Career Development Program

Extra holiday allowance

Staff discount 50%

Gift vouchers for anniversaries

Refer a Friend Bonus

Retail discounts

Guaranteed 20 hours

Job summary

The Ivy Collection in Guildford is seeking a Head Waiter to oversee service, lead a team of Commis Waiters, and deliver polished guest experiences in a dynamic dining environment.

You will manage a section during service, take orders, serve guests, and ensure accurate bill processing while fostering welfare and professional development of your team. Benefits include 20 hours minimum, 50% staff discount, and a Management Career Development Program.

Qualifications

• At least 1+ years experience in Head Waiter/lead waiter role.
• Solution-driven with ability to work under pressure and deliver service excellence.
• Strong team player with professional approach to guest service.

Responsibilities

• Control a section during service and take food orders.
• Serve guests and provide a professional bill service.
• Direct and motivate a team of Commis Waiters and support their development.
• Prioritise welfare and safety of the team throughout service.

Skills

Team leadership

Guest service

Professional billing

Work under pressure

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

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We’re searching for a dynamic Head Waiter to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Head Waiter will involve controlling a section during service, taking food orders, serving guests and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.