Richmond - Head Waiter

Ivy Restaurants Ltd; United Kingdom; Remote; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Staff discount 50%

Management career development

Extra holiday

Gift voucher

Refer a Friend Bonus

Retail discounts

Guaranteed hours

Job summary

The Ivy Collection is seeking a Head Waiter to lead a busy dining room in our Richmond venue. You will manage a section during service, take orders, ensure impeccable guest experience and deliver a polished bill service while inspiring a small team of Commis Waiters.

Applicants should have at least 1 year in a similar role, a solution-driven mindset and a professional approach to service excellence. We offer competitive hourly pay with troncs, a comprehensive development program and generous

Qualifications

• 1+ year in Head Waiter or similar role.
• Solution-driven and able to work well under pressure.
• Professional approach to service excellence; strong team player.

Responsibilities

• Control a section during service, take food orders, serve guests and provide a professional bill service.
• Direct and motivate a team of Commis Waiters and support their welfare and development.

Skills

Team leadership

Customer service

Under pressure

Communication

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

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We’re searching for a dynamic Head Waiter to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Head Waiter will involve controlling a section during service, taking food orders, serving guests and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.