Guildford - Head Waiter

Ivy Restaurants Ltd; Guildford; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Staff discount

Career development program

Holiday allowance

Minimum 20 hours guaranteed

Gift and staff rewards

Job summary

The Ivy Collection is seeking a dynamic Head Waiter to join our team in the UK. You will be responsible for commanding a section during service, taking orders, and delivering exceptional guest experiences with a professional bill service.

You will lead and support a team of waitstaff, ensuring high standards of service under pressure, while contributing to a positive, inclusive dining environment.

Qualifications

• 1+ years’ experience in this role or similar, with proven service excellence.
• Strong leadership and ability to motivate a team.
• Exceptional guest service and communication skills.

Responsibilities

• Control a section during service and take food orders.
• Provide a professional bill service.
• Direct and motivate a team of Commis Waiters and support their welfare and development.

Skills

Head waiter experience

Team leadership

Customer service

Under pressure

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

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We’re searching for a dynamic Head Waiter to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Head Waiter will involve controlling a section during service, taking food orders, serving guests and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.