Lead Waiter – Luxury Drawing Rooms Experience

Cambridge House; England; On-site; GBP 32,000 - 52,000; Full time

Job summary

Cambridge House is seeking a Head Waiter for the Drawing Rooms to lead a luxury service team and shape the guest experience. You will guide staff to deliver attentive, polished service across breakfast, lunch, dinner and afternoon tea, reflecting the house's character and standards.

You will oversee service in your section, mentor colleagues, and collaborate with Culinary and Beverage teams to ensure a seamless, memorable visit for every guest.

Qualifications

• Previous experience as Head Waiter or senior service position in high-end hospitality.
• Strong understanding of restaurant service and adaptability to guest expectations.
• Outstanding communication and storytelling to engage guests.
• Confidence to lead by example and maintain high standards in a fast-paced env.
• Flexibility to work evenings, weekends and bank holidays.
• Right to work in the United Kingdom.

Responsibilities

• Bring the Drawing Rooms to life through warm, intuitive service and storytelling.
• Lead service in your section, coordinate orders, manage timing and presentation.
• Welcome guests with warmth and professionalism, build rapport for celebrations and occasions.
• Guide guests through dining, sharing knowledge of food, wines and beverages.
• Anticipate guest needs, manage special requests, handle queries with discretion.
• Oversee table/service presentation, ensuring consistency with Cambridge House standards.
• Support and develop team members, foster collaboration and pride in roles.
• Work with Culinary, Beverage, and other teams to ensure seamless guest experience.
• Maintain high standards of service, hygiene and food safety.
• Contribute to a positive team culture and establish Drawing Rooms standards from opening day.

Job description

Cambridge House is seeking a Head Waiter for the Drawing Rooms to lead a luxury service team and shape the guest experience. You will guide staff to deliver attentive, polished service across breakfast, lunch, dinner and afternoon tea, reflecting the house's character and standards.

You will oversee service in your section, mentor colleagues, and collaborate with Culinary and Beverage teams to ensure a seamless, memorable visit for every guest.