Head Waiter – Drawing Rooms, Luxury Mayfair Hotel

Auberge Collection; Greater London; Presencial; GBP 32.000 - 52.000; Jornada completa

Descripción de la vacante

Cambridge House, part of Auberge Collection, seeks a Head Waiter to shape the guest experience in the Drawing Rooms. You will lead a team, deliver polished service across meals, and tailor interactions to each guest, reflecting the brand’s luxury standards.

You will oversee section operations, welcome guests, guide dining experiences with wine and food knowledge, and collaborate with Culinary and Beverage teams to ensure a seamless, memorable visit.

Formación

• Previous experience as a Head Waiter or in a comparable senior service position within a high-end restaurant, private members’ club or five-star hotel.
• Strong understanding of restaurant service and the ability to adapt to different guest expectations and atmospheres.
• Outstanding communication and storytelling skills and the ability to build rapport with guests and work collaboratively with team members.
• The confidence to lead by example, support colleagues and maintain high standards in a fast-paced environment.
• The flexibility to work evenings, weekends and bank holidays as required.
• Right to work in the United Kingdom.

Responsabilidades

• Lead service within your section, ensuring orders are coordinated, timed and presented to the highest standards.
• Bring the Drawing Rooms to life through warm, intuitive service and thoughtful storytelling that reflects the space’s character.
• Welcome guests with warmth and professionalism, building rapport and adapting your approach to individual preferences.
• Guide guests through their dining experience with knowledge of our food, wines and beverages and offer recommendations.
• Anticipate guest needs, attend to special requests and resolve queries with discretion and sound judgement.
• Oversee table and service presentation, ensuring consistency with Cambridge House standards.
• Support and develop fellow team members, fostering a collaborative environment.
• Work closely with Culinary, Beverage and wider Cambridge House teams to deliver a seamless guest experience.
• Maintain impeccable standards of service, cleanliness, hygiene and food safety.
• Contribute to a positive team culture and establish the Drawing Rooms’ distinctive character from opening day.

Conocimientos

Leadership

Guest service

Storytelling

Communication

Descripción del empleo

Cambridge House, part of Auberge Collection, seeks a Head Waiter to shape the guest experience in the Drawing Rooms. You will lead a team, deliver polished service across meals, and tailor interactions to each guest, reflecting the brand’s luxury standards.

You will oversee section operations, welcome guests, guide dining experiences with wine and food knowledge, and collaborate with Culinary and Beverage teams to ensure a seamless, memorable visit.