Head Waiter

Auberge Collection; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Cambridge House, part of Auberge Collection, seeks a Head Waiter to shape the guest experience in the Drawing Rooms. You will lead a team, deliver polished service across meals, and tailor interactions to each guest, reflecting the brand’s luxury standards.

You will oversee section operations, welcome guests, guide dining experiences with wine and food knowledge, and collaborate with Culinary and Beverage teams to ensure a seamless, memorable visit.

Qualifications

• Previous experience as a Head Waiter or in a comparable senior service position within a high-end restaurant, private members’ club or five-star hotel.
• Strong understanding of restaurant service and the ability to adapt to different guest expectations and atmospheres.
• Outstanding communication and storytelling skills and the ability to build rapport with guests and work collaboratively with team members.
• The confidence to lead by example, support colleagues and maintain high standards in a fast-paced environment.
• The flexibility to work evenings, weekends and bank holidays as required.
• Right to work in the United Kingdom.

Responsibilities

• Lead service within your section, ensuring orders are coordinated, timed and presented to the highest standards.
• Bring the Drawing Rooms to life through warm, intuitive service and thoughtful storytelling that reflects the space’s character.
• Welcome guests with warmth and professionalism, building rapport and adapting your approach to individual preferences.
• Guide guests through their dining experience with knowledge of our food, wines and beverages and offer recommendations.
• Anticipate guest needs, attend to special requests and resolve queries with discretion and sound judgement.
• Oversee table and service presentation, ensuring consistency with Cambridge House standards.
• Support and develop fellow team members, fostering a collaborative environment.
• Work closely with Culinary, Beverage and wider Cambridge House teams to deliver a seamless guest experience.
• Maintain impeccable standards of service, cleanliness, hygiene and food safety.
• Contribute to a positive team culture and establish the Drawing Rooms’ distinctive character from opening day.

Skills

Leadership

Guest service

Storytelling

Communication

Job description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As Head Waiter of the Drawing Rooms, you will play a key role in shaping the guest experience within Cambridge House. At the heart of the House, the Drawing Rooms will serve as its living room, a welcoming and comfortable space where guests can gather throughout the day, from breakfast, lunch and dinner to afternoon tea. Combining confident leadership with a genuine passion for hospitality, you will guide the team in delivering attentive, polished service, adapting to the changing pace and needs of each meal period while maintaining consistently high standards. From overseeing the smooth running of your section to anticipating guest preferences, you will lead by example, ensuring every detail reflects the quality and character of Cambridge House.

Key Responsibilities:

Bring the Drawing Rooms to life through warm, intuitive service and thoughtful storytelling that reflects the individual character and atmosphere of the space.

Lead service within your section, overseeing the smooth running of each service and ensuring orders are coordinated, timed and presented to the highest standards.

Welcome guests with warmth and professionalism, building rapport and adapting your approach to individual preferences, occasions and expectations.

Guide guests through their dining experience with confidence and enthusiasm, sharing your knowledge of our food, wines and beverages and offering considered recommendations.

Anticipate guest needs, attend to special requests and celebrations, and resolve queries with discretion, grace and sound judgement.

Oversee table and service presentation, ensuring every detail is considered and consistent with the standards of Cambridge House.

Support, guide and develop fellow team members, sharing knowledge, leading by example and cultivating a collaborative environment where everyone takes pride in their role.

Work closely with our Culinary, Beverage and wider Cambridge House teams to ensure clear communication and deliver a seamless, memorable guest experience.

Maintain impeccable standards of service, presentation, cleanliness, hygiene and food safety, ensuring all procedures are followed consistently.

Contribute to a positive and generous team culture, helping establish the service standards, traditions and distinctive character of the Drawing Rooms from opening day.

Qualifications

Previous experience as a Head Waiter or in a comparable senior service position within a high-end restaurant, private members’ club or five-star hotel.

A strong understanding of restaurant service, with the ability to adapt your approach to different guest expectations and atmospheres.

Outstanding communication and storytelling skills and a natural ability to build rapport with guests and work collaboratively with team members.

The confidence to lead by example, support colleagues and maintain high standards in a fast-paced environment.

The flexibility to work evenings, weekends and bank holidays as required.

Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.