Head Waiter

Cambridge House; England; Presencial; GBP 32.000 - 52.000; Tempo integral

Resumo da vaga

Cambridge House is seeking a Head Waiter for the Drawing Rooms to lead a luxury service team and shape the guest experience. You will guide staff to deliver attentive, polished service across breakfast, lunch, dinner and afternoon tea, reflecting the house's character and standards.

You will oversee service in your section, mentor colleagues, and collaborate with Culinary and Beverage teams to ensure a seamless, memorable visit for every guest.

Qualificações

• Previous experience as Head Waiter or senior service position in high-end hospitality.
• Strong understanding of restaurant service and adaptability to guest expectations.
• Outstanding communication and storytelling to engage guests.
• Confidence to lead by example and maintain high standards in a fast-paced env.
• Flexibility to work evenings, weekends and bank holidays.
• Right to work in the United Kingdom.

Responsabilidades

• Bring the Drawing Rooms to life through warm, intuitive service and storytelling.
• Lead service in your section, coordinate orders, manage timing and presentation.
• Welcome guests with warmth and professionalism, build rapport for celebrations and occasions.
• Guide guests through dining, sharing knowledge of food, wines and beverages.
• Anticipate guest needs, manage special requests, handle queries with discretion.
• Oversee table/service presentation, ensuring consistency with Cambridge House standards.
• Support and develop team members, foster collaboration and pride in roles.
• Work with Culinary, Beverage, and other teams to ensure seamless guest experience.
• Maintain high standards of service, hygiene and food safety.
• Contribute to a positive team culture and establish Drawing Rooms standards from opening day.

Descrição da vaga

Job Description

As Head Waiter of the Drawing Rooms, you will play a key role in shaping the guest experience within Cambridge House. At the heart of the House, the Drawing Rooms will serve as its living room, a welcoming and comfortable space where guests can gather throughout the day, from breakfast, lunch and dinner to afternoon tea. Combining confident leadership with a genuine passion for hospitality, you will guide the team in delivering attentive, polished service, adapting to the changing pace and needs of each meal period while maintaining consistently high standards. From overseeing the smooth running of your section to anticipating guest preferences, you will lead by example, ensuring every detail reflects the quality and character of Cambridge House.

Key Responsibilities:

• Bring the Drawing Rooms to life through warm, intuitive service and thoughtful storytelling that reflects the individual character and atmosphere of the space.

• Lead service within your section, overseeing the smooth running of each service and ensuring orders are coordinated, timed and presented to the highest standards.

• Welcome guests with warmth and professionalism, building rapport and adapting your approach to individual preferences, occasions and expectations.

• Guide guests through their dining experience with confidence and enthusiasm, sharing your knowledge of our food, wines and beverages and offering considered recommendations.

• Anticipate guest needs, attend to special requests and celebrations, and resolve queries with discretion, grace and sound judgement.

• Oversee table and service presentation, ensuring every detail is considered and consistent with the standards of Cambridge House.

• Support, guide and develop fellow team members, sharing knowledge, leading by example and cultivating a collaborative environment where everyone takes pride in their role.

• Work closely with our Culinary, Beverage and wider Cambridge House teams to ensure clear communication and deliver a seamless, memorable guest experience.

• Maintain impeccable standards of service, presentation, cleanliness, hygiene and food safety, ensuring all procedures are followed consistently.

• Contribute to a positive and generous team culture, helping establish the service standards, traditions and distinctive character of the Drawing Rooms from opening day.

Qualifications

• Previous experience as a Head Waiter or in a comparable senior service position within a high-end restaurant, private members’ club or five-star hotel.

• A strong understanding of restaurant service, with the ability to adapt your approach to different guest expectations and atmospheres.

• Outstanding communication and storytelling skills and a natural ability to build rapport with guests and work collaboratively with team members.

• The confidence to lead by example, support colleagues and maintain high standards in a fast-paced environment.

• The flexibility to work evenings, weekends and bank holidays as required.

• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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