Lead Waiter & Floor Captain | Elevate Guest Experience

Hawksmoor; City of Westminster; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor for you and 

Income protection and death in service

Paid annual volunteer days

Stream early wage access and financial

Referral bonuses from day one

Exclusive savings on travel, shopping,

Restaurant welfare budget for snacks, 

Full training and progression with a

Job summary

Hawksmoor in the United Kingdom is seeking a Head Waiter to lead the floor with confidence, delivering warm, knowledgeable service while developing the waiting team. In this hands-on leadership role you’ll run sections, guide junior team members, and help ensure every guest enjoys seamless hospitality during busy services.

Join a values‑driven, award‑winning restaurant group committed to hospitality, growth, and celebrating individuality with kindness and consistency.

Qualifications

• Experienced as a waiter in a high-volume restaurant.
• Confident leading a section and supporting others.
• Warm, personable and comfortable engaging with guests.
• Calm and organised under pressure.
• Passionate about hospitality and developing your skills.

Responsibilities

• Deliver exceptional service on the floor, setting the standard for the team.
• Lead sections confidently during busy services.
• Support, coach and develop waiters and food runners.
• Assist managers with guest experience and service recovery.
• Maintain strong communication between floor, kitchen and bar.
• Uphold Hawksmoor standards of presentation, knowledge and hospitality.

Skills

Waiter experience

Section leadership

Guest engagement

Calm under pressure

Hospitality mindset

Job description

Hawksmoor in the United Kingdom is seeking a Head Waiter to lead the floor with confidence, delivering warm, knowledgeable service while developing the waiting team. In this hands-on leadership role you’ll run sections, guide junior team members, and help ensure every guest enjoys seamless hospitality during busy services.

Join a values‑driven, award‑winning restaurant group committed to hospitality, growth, and celebrating individuality with kindness and consistency.