Lead Waiter & Floor Captain — Elevate Guest Experience

Hawksmoor Air Street; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food for you and family

Income protection

Volunteer days

Early wage access tools

Referral bonuses

Job summary

Hawksmoor Air Street is seeking a Head Waiter to lead the restaurant floor with confident, knowledgeable service and to support and develop the waiting team. This hands-on leadership role involves running sections, guiding junior staff and ensuring guests receive warm, seamless hospitality.

You will deliver exceptional service, lead during busy periods, coach waiters and food runners, and maintain strong communication with kitchen and bar to uphold Hawksmoor’s standards of presentation,

Qualifications

• Experience as a waiter in a high-volume, quality restaurant.
• Ability to lead a section and support teammates.
• Warm, personable communication with guests.
• Maintains composure and stays organised during peak times.
• Passion for hospitality and developing your skills.

Responsibilities

• Deliver exceptional service on the floor, setting the standard for the team.
• Lead sections confidently during busy services.
• Support, coach and develop waiters and food runners.
• Assist managers with guest experience and service recovery.
• Maintain strong communication between floor, kitchen and bar.
• Uphold Hawksmoor standards of presentation, knowledge and hospitality.

Skills

Waiter experience

Section leadership

Guest engagement

Calm under pressure

Hospitality passion

Job description

Hawksmoor Air Street is seeking a Head Waiter to lead the restaurant floor with confident, knowledgeable service and to support and develop the waiting team. This hands-on leadership role involves running sections, guiding junior staff and ensuring guests receive warm, seamless hospitality.

You will deliver exceptional service, lead during busy periods, coach waiters and food runners, and maintain strong communication with kitchen and bar to uphold Hawksmoor’s standards of presentation,