Head Waiter & Floor Leader — Elevate Guest Experience

Hawksmoor; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food for you and family

Income protection

Paid volunteer days

Early wage access

Referral bonuses

Exclusive savings on travel, shopping

Staff welfare budget

Job summary

Hawksmoor is seeking a Head Waiter in Greater London to lead on the dining floor, delivering confident, knowledgeable service and guiding the waiting team. This hands-on leadership role runs sections and ensures warm, seamless hospitality for every guest.

The role focuses on developing team members, maintaining Hawksmoor standards, and coordinating with kitchen and bar to maximise guest experience across busy services.

Qualifications

• Experience as a waiter in a quality, high-volume restaurant
• Confident leading a section and supporting others
• Warm, personable and comfortable engaging with guests
• Calm and organised under pressure

Responsibilities

• Deliver exceptional service on the floor, setting the standard for the team
• Lead sections confidently during busy services
• Support, coach and develop waiters and food runners
• Assist managers with guest experience and service recovery
• Maintain strong communication between floor, kitchen and bar
• Uphold Hawksmoor standards of presentation, knowledge and hospitality

Skills

Waiter experience

Section leadership

Guest engagement

Calm under pressure

Job description

Hawksmoor is seeking a Head Waiter in Greater London to lead on the dining floor, delivering confident, knowledgeable service and guiding the waiting team. This hands-on leadership role runs sections and ensures warm, seamless hospitality for every guest.

The role focuses on developing team members, maintaining Hawksmoor standards, and coordinating with kitchen and bar to maximise guest experience across busy services.