Lead Technical Writer, Architecture & Transformation (Hybrid)

Post Office; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

27.5 days annual leave

Up to 18% bonus on target

Annual car allowance

Generous pension 10% employer contrib

24/7 digital GP & EAP

Life assurance & income protection (6x

Life assurance

Access to 400+ online courses

Job summary

Post Office Lead Technical Writer role in London (hybrid) sits within the Enterprise Architecture team. You will document functional strategies, modelling Post Office behaviours and driving a Postmaster-first mindset across projects and platforms.

You will standardise tools, collaborate with engineers, architects and managers, promote the discipline of technical writing, and stay current with industry changes to enable effective decision-making and improvement across technology teams.

Qualifications

• Significant experience as a Technical Writer within an architecture or technology organisation, supporting large-scale business transformation initiatives.
• Experience documenting complex distributed systems and enterprise platforms.
• Proven ability to work with software engineers, architects, product managers, and operational teams.
• Experience implementing documentation governance frameworks.
• Exceptional written and verbal communication skills.
• Ability to translate complex technical concepts into clear and accessible documentation.
• Strong stakeholder management and influencing skills.
• Excellent organisational and information structuring capabilities.
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to quality.
• Ability to work independently while managing multiple priorities.
• Passion for documentation excellence and continuous improvement.
• Familiarity with architecture frameworks such as TOGAF and modelling standards such as UML.

Responsibilities

• Standardise tools and ways of communicating, along with processes.
• Work closely with service managers, technology leaders and senior stakeholders to resource teams and resolve problems.
• Promote the discipline of technical writing.
• Keep up to date with industry changes.

Skills

Technical writing

Architecture context

Cross-functional collab

Documentation governance

Communication skills

Technical translation

Stakeholder mgmt

Organisational skills

Analytical skills

Attention to detail

Independent work

Documentation excellence

TOGAF & UML

Job description

Post Office Lead Technical Writer role in London (hybrid) sits within the Enterprise Architecture team. You will document functional strategies, modelling Post Office behaviours and driving a Postmaster-first mindset across projects and platforms.

You will standardise tools, collaborate with engineers, architects and managers, promote the discipline of technical writing, and stay current with industry changes to enable effective decision-making and improvement across technology teams.