Technical Writer

Post Office; City Of London; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

27.5 days annual leave

Up to 18% bonus on target

Annual car allowance

Generous pension 10% employer contrib

24/7 digital GP & EAP

Life assurance & income protection (6x

Life assurance

Access to 400+ online courses

Résumé du poste

Post Office Lead Technical Writer role in London (hybrid) sits within the Enterprise Architecture team. You will document functional strategies, modelling Post Office behaviours and driving a Postmaster-first mindset across projects and platforms.

You will standardise tools, collaborate with engineers, architects and managers, promote the discipline of technical writing, and stay current with industry changes to enable effective decision-making and improvement across technology teams.

Qualifications

• Significant experience as a Technical Writer within an architecture or technology organisation, supporting large-scale business transformation initiatives.
• Experience documenting complex distributed systems and enterprise platforms.
• Proven ability to work with software engineers, architects, product managers, and operational teams.
• Experience implementing documentation governance frameworks.
• Exceptional written and verbal communication skills.
• Ability to translate complex technical concepts into clear and accessible documentation.
• Strong stakeholder management and influencing skills.
• Excellent organisational and information structuring capabilities.
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to quality.
• Ability to work independently while managing multiple priorities.
• Passion for documentation excellence and continuous improvement.
• Familiarity with architecture frameworks such as TOGAF and modelling standards such as UML.

Responsabilités

• Standardise tools and ways of communicating, along with processes.
• Work closely with service managers, technology leaders and senior stakeholders to resource teams and resolve problems.
• Promote the discipline of technical writing.
• Keep up to date with industry changes.

Connaissances

Technical writing

Architecture context

Cross-functional collab

Documentation governance

Communication skills

Technical translation

Stakeholder mgmt

Organisational skills

Analytical skills

Attention to detail

Independent work

Documentation excellence

TOGAF & UML

Description du poste

Reporting Line:

Reporting Line: Head of Core Trading Platform & Product Architecture

Contract Type: 12 month FTC

Location: London - Hybrid

What to expect

The Lead Technical Writer is a key member of the Enterprise Architecture team, responsible for the documentation of functional strategies, always modelling the Post Office behaviours and demonstrating a Postmaster first mindset.

The Lead Technical Writer will:

• standardise tools and ways of communicating, along with processes
• work closely with service managers, technology leaders and senior stakeholders to resource teams and resolve problems
• promote the discipline of technical writing
• keep up to date with industry changes

They will drive a culture of inclusion, continuous improvement, and high performance across their teams, to drive decision-making across technology.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

What you ll need to succeed

The key knowledge, experience and skills required are:

• Significant experience as a Technical Writer within an architecture or technology organisation, supporting large-scale business transformation initiatives.
• Experience documenting complex distributed systems and enterprise platforms.
• Proven ability to work with software engineers, architects, product managers, and operational teams.
• Experience implementing documentation governance frameworks.
• Exceptional written and verbal communication skills.
• Ability to translate complex technical concepts into clear and accessible documentation.
• Strong stakeholder management and influencing skills.
• Excellent organisational and information structuring capabilities.
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to quality.
• Ability to work independently while managing multiple priorities.
• Passion for documentation excellence and continuous improvement.
• Familiarity with architecture frameworks such as TOGAF and modelling standards such as UML.

About us

At Post Office Ltd, we re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we d love to hear from you.