Lead Technical Support Engineer - PLC & Industrial Systems

Facultatieve Technologies; Leeds; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

24 days annual leave

Pension scheme with company match

Health care plan

Job summary

Facultatieve Technologies seeks a Technical Support Supervisor in Leeds to lead the day-to-day Technical Support team, manage workload and KPIs, and provide hands-on technical guidance to engineers. The role involves PLC-controlled systems, remote support, and close collaboration with field staff.

You will log issues, configure PCs, maintain records in JITBIT/NetSuite, and drive improvements while ensuring safety and quality standards are met.

Qualifications

• Electrical engineering qualification to at least NVQ Level 3 Advanced Apprenticeship or equivalent.
• Proven experience in technical, electrical, or industrial manufacturing environments.
• Proven experience in a technical support function.
• Experience supporting PLC-controlled equipment and industrial control systems.
• Previous experience supervising, coordinating or leading technical personnel.
• Experience managing workloads and priorities.
• Strong IT skills and experience with technical support or business software systems.
• Full, clean UK driving licence.

Responsibilities

• Own customer and field engineer issues through to resolution with timely updates.
• Investigate, diagnose and troubleshoot technical and system issues; escalate when needed.
• Provide remote technical support via telephone, email, TeamViewer and other channels.
• Collaborate with field engineers to resolve on-site issues.
• Log and maintain records using JITBIT, NetSuite and other systems.
• Configure, program and test PCs for contracts and spares.
• Guide Technical Support Engineers on complex issues.
• Maintain technical documentation and share knowledge with Engineering/Development.
• Support root cause analysis and improvements for recurring issues.
• Ensure compliance with procedures, safety, quality and legislation.
• Supervise, direct and support the Technical Support team.
• Provide escalation guidance and techncial mentorship.
• Manage and maintain software platforms used by the team.
• Liaise with IT and providers for escalations and developments.
• Identify opportunities to improve system use and functionality.

Skills

PLC/automation experience

Supervisory/leadership

IT literacy

Driving licence

Education

Electrical Engineering qualification (NVQ Level 3 or equivalent)

Tools

JITBIT

TeamViewer

NetSuite

Job description

Facultatieve Technologies seeks a Technical Support Supervisor in Leeds to lead the day-to-day Technical Support team, manage workload and KPIs, and provide hands-on technical guidance to engineers. The role involves PLC-controlled systems, remote support, and close collaboration with field staff.

You will log issues, configure PCs, maintain records in JITBIT/NetSuite, and drive improvements while ensuring safety and quality standards are met.