Lead Technical Support Engineer - Gate Automation & Training

JLB Recruitment Ltd; Basingstoke; On-site; GBP 28,000 - 36,000; Full time

Job summary

JLB Recruitment Ltd in the United Kingdom is seeking a technical support professional to assist key account customers and priority installers across the full product range. You will identify spare parts, advise on product selection, guide installation and programming, and help diagnose faults.

The role includes delivering training to internal teams and external customers, supervising staff day-to-day under the Technical Manager, and leading a small team to ensure high performance, knowledge

Qualifications

• Experience delivering telephone-based technical support in a technical or electro-mechanical environment.
• Ability to train internal and external staff on products and procedures.
• Experience supervising or leading a small team and ensuring quality standards.

Responsibilities

• Provide technical help-line support and supervise 1st line engineers when needed.
• Prioritise support for key accounts and approved installers.
• Develop training materials and deliver training to customers and staff.
• Support sales team with technical input for customer projects and product selection.

Skills

Technical support

Telephone support

Team leadership

Product knowledge

Training delivery

Account prioritisation

Tools

PowerPoint

Webinars

Job description

JLB Recruitment Ltd in the United Kingdom is seeking a technical support professional to assist key account customers and priority installers across the full product range. You will identify spare parts, advise on product selection, guide installation and programming, and help diagnose faults.

The role includes delivering training to internal teams and external customers, supervising staff day-to-day under the Technical Manager, and leading a small team to ensure high performance, knowledge