Technical Trainer

TXM Recruit; Stevenage; On-site; GBP 56,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Matched contribution Pension scheme of

Private Medical: Individual

Health Cash Plan & Life Assurance

Electric Vehicle (Lease Scheme)

Refer a Friend reward scheme

Cycle to Work Scheme

Discounts, vouchers, and financial aid

Funded Training Sponsorship Scheme

Job summary

TXM Recruit is seeking an experienced field-based Technical Trainer to support shutters, gates and secure systems, with a training facility near Stevenage. Travel across the UK with occasional overnights will be required.

The role involves acting as the technical escalation point, diagnosing faults, and delivering practical and classroom-based training for engineers and Managing Engineers, including fault diagnosis, triage and safe working practices.

Qualifications

• Requires substantial hands-on experience in automatic doors, shutters, gates or related engineering; industry qualifications or certifications are desirable, including 18th Edition.
• Teaching/training qualifications are desirable and beneficial for this role.

Responsibilities

• Act as the main technical escalation point for shutters, gates, doors, barriers and secure systems, providing remote and on-site fault-finding support.
• Diagnose complex mechanical, electrical and control-system faults, improving first-time fixes and reducing repeat visits and incorrect parts ordering.
• Design and deliver practical and classroom-based technical training for engineers and Managing Engineers, including fault diagnosis, triage and safe working practices.
• Cover automatic doors, roller shutters, industrial/high-speed doors, sectional doors, automated gates, barriers, loading bays and access-control systems.
• Provide technical input into quotations, estimates, BERs and dilapidation works, ensuring labour, materials, access and risks are accurately assessed.
• Ensure technical advice and training meet relevant legislation, BS/EN standards, manufacturer requirements and safe systems of work.
• Analyse repeat faults, callbacks and technical issues to identify training needs and improve first-time fix, service quality and asset uptime.
• Act as a technical contact for clients, FM teams, manufacturers and suppliers, explaining technical findings and recommending solutions.

Skills

Hands-on experience in automatic doors

Fault diagnosis & troubleshooting

Technical training & delivery

Customer liaison & communication

Education

Industry qualifications/certifications (e.g., 18th Edition)

Job description

Technical Trainer – IND1

TXM Recruit are currently seeking an experienced field based technical trainer to support the shutters, gates and secure department of a leading FM business. Ideally you will be located near or within travelling distance from Stevenage as they have a training facility here. UK travel with overnights required.

Salary & Hours

• £56 - 62k + £5,549 Car Allowance
• 45 hours per week, Monday to Friday

Your responsibilities will include:

• Technical authority: Act as the main technical escalation point for shutters, gates, doors, barriers and secure systems, providing remote and on-site fault-finding support.
• Fault diagnosis: Diagnose complex mechanical, electrical and control-system faults, improving first-time fixes and reducing repeat visits and incorrect parts ordering.
• Training & development: Design and deliver practical and classroom-based technical training for engineers and Managing Engineers, including fault diagnosis, triage and safe working practices.
• Technical expertise: Cover automatic doors, roller shutters, industrial/high-speed doors, sectional doors, automated gates, barriers, loading bays and access-control systems.
• Quotations & commercial support: Provide technical input into quotations, estimates, BERs and dilapidation works, ensuring labour, materials, access and risks are accurately assessed.
• Compliance & safety: Ensure technical advice and training meet relevant legislation, BS/EN standards, manufacturer requirements and safe systems of work.
• Continuous improvement: Analyse repeat faults, callbacks and technical issues to identify training needs and improve first-time fix, service quality and asset uptime.
• Client & supplier liaison: Act as a technical contact for clients, FM teams, manufacturers and suppliers, explaining technical findings and recommending solutions.

Qualifications/experience:

• Requires substantial hands-on experience in automatic doors, shutters, gates or related engineering, with relevant industry qualifications/certifications. 18th Edition and teaching/training qualifications desirable.

Benefits

• 25 days annual leave plus bank holidays
• Matched contribution Pension scheme of 4.5% up to 6%
• Private Medical: Individual
• Health Cash Plan & Life Assurance
• Electric Vehicle (Lease Scheme)
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Discounts, vouchers, and financial aid programs
• 25 Days Annual Leave, plus Bank Holidays
• Funded Training Sponsorship Scheme

Equal Opportunities

TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection or application process due to disability or a long-term health condition, we will do our best to assist you.