Lead Technical Program Manager - ServiceNow

Testing Site - JPMC; Lower Blandford St Mary; On-site; GBP 90,000 - 130,000; Full time

Job summary

Testing Site - JPMC is seeking a Lead Technical Program Manager to guide large ServiceNow-related technology projects within Digital Workflows. You will lead cross-functional teams, align technical initiatives with business goals, and drive delivery excellence in a dynamic environment.

The role emphasizes advanced stakeholder management, resource optimization, and agile leadership to deliver high-impact programs across the firm.

Qualifications

• Experience leading complex technology projects in a large organization.
• Advanced stakeholder management to influence cross-functional teams and clients.
• Ability to leverage technical fluency for on-demand access to shared applications and services.
• Proven track record of managing resources and high-performing teams in a fast-paced, agile environment.

Responsibilities

• Develop and execute comprehensive project plans with technical requirements, resources, and timelines.
• Identify and mitigate risks, address roadblocks, and implement contingency plans to maintain momentum.
• Collaborate with engineering, product, and business stakeholders to define program scope and deliverables.
• Use analytical reasoning to assess performance and implement data-driven optimizations.
• Champion agile methodologies and foster a culture of continuous learning and innovation.

Skills

Technical program management

Stakeholder management

Agile methodologies

Team leadership

Analytical reasoning

Tools

ServiceNow

JIRA

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in our Digital Workflows organization, within the Infrastructure Platforms (IP) line-of-business, you will drive the successful delivery of complex ServiceNow related technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneouslyeffectively managing resources and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions


• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum


• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals


• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness


• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization


• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients


• Advanced experience in utilizing technical fluency to enable on-demand access to shared pools of applications and services


• Proven track record of effectively managing resources and high-performing teams in a fast-paced, agile environment


• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• ServiceNow experience


• JIRA experience