Lead Supplier Facilities Manager

Metro Bank Plc; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join a forward-thinking bank that prioritizes people and their well-being! As the Lead Facilities Supplier Manager, you will play a crucial role in ensuring safe and compliant environments across various locations. You'll manage supplier relationships, oversee budget monitoring, and ensure adherence to regulatory standards. This position offers a competitive salary, a discretionary bonus, and a wide range of benefits, including generous holiday allowances and healthcare. With opportunities for hybrid working and internal promotions, this role is perfect for those looking to thrive in a supportive and diverse workplace.

Benefits

Generous Holiday Allowance

Attractive Pension Scheme

Healthcare

Life Assurance

Colleague Discounts

Qualifications

• Extensive experience in senior facilities management roles.
• Strong knowledge of supplier management and procurement practices.
• Demonstrable experience in managing large property portfolios.

Responsibilities

• Ensure safe and compliant environments for customers and colleagues.
• Manage key supplier relationships for consistent operational service.
• Monitor spend against the agreed annual budget.

Skills

Senior Facilities Management

Building Operations

Maintenance Compliance

Supplier Management

Budgeting

Risk Assessment

Operational Efficiency

Education

Membership of IWFM or RICS

NEBOSH General Certificate

Tools

Computer Aided Facilities Management (CAFM)

Job description

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

•As the Lead Facilities Supplier Manager, you will be responsible for ensuring that all customers and colleagues can access safe and compliant environments, including our stores and offices

•Be the main interface between with the Bank’s appointed integrated facilities management organisation, managing key supplier relationships for a smooth and consistent operational service

•Responsible for the monitoring of the spend against the agreed annual budget and approving and reporting on cost variances within the Bank Facilities

•Monitoring the performance of the main service providers, which will be signed off monthly, where KPIs set should regularly be made available to colleagues within the business

•Accountable for ensuring that all current regulatory and compliance standards are adhered to by the service providers

•Reviewing the output reporting and statistical performance of service providers which should be understood and challenged on a monthly reporting cadence before sharing within the Bank

•Responsible for annual resetting of standards and reporting is expected as a part of continuous improvement and openness culture of the business

•Ensure an agreed level of adoption and implementation of the Computer Aided Facilities Management (CAFM) system is deployed across the help desk job requests and fulfilment; Asset management and recording; Planned maintenance setting and monitoring; Quality monitoring and KPI reporting; Health and safety check recording; Statutory compliance recording and management

•Act as the conduit between the service provider and the Bank, including setting and co-chairing the meetings and reporting internally on changes and challenges likely to affect the operation of the bank

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

•Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

•Extensive experience in senior facilities management roles, with a comprehensive understanding of building operations, maintenance and compliance with UK health, safety and environmental regulations, ideally within the banking or retail sectors

•Relevant experience and understanding of Maintenance, Mechanical and Electrical, Cleaning, Security and other FM service areas

•Proven track record in managing large property portfolios (e.g., 50+ sites) and leading cross-functional teams

•Demonstrable experience in managing outsourcing projects and supplier performance

•A good understanding of budgeting and contract financial reporting

•Strong leadership in driving operational efficiency, cost savings, and sustainability initiatives

•Strong knowledge of supplier management, procurement practices, and budgetary control

•Familiarity with risk assessment, business continuity planning, and sustainability practices, ideally in a retail banking environment

•Understanding and experience procuring, embedding, operating and getting the maximum out of a Computer Aided Facilities Management (CAFM) system

• Membership of a professional body, such as the IWFM (Institute of Workplace and Facilities Management) or RICS (Royal Institution of Chartered Surveyors) or equivalent

•NEBOSH General Certificate or equivalent in Health and Safety

•To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

•We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

•We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

•We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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