Facilities Manager

Bellrock Group; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Facilities Manager to oversee service delivery in the vibrant West End of London. This role involves coordinating hard and soft services, managing contractors, and ensuring compliance with health and safety standards. You will engage with innovative software solutions to enhance operational efficiency and sustainability. The company promotes a flexible working environment and values diversity, offering a range of benefits including generous leave and wellness programs. If you are passionate about service excellence and ready to make a difference, this opportunity is for you.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Life cover

Paid sick leave

Wellness programs

Enhanced maternity leave

Cycle to Work scheme

Holiday purchase scheme

Healthcare cash plan

Qualifications

• Experience in delivering soft and hard services in a similar environment.
• Strong client relationship skills and understanding of sustainability.

Responsibilities

• Oversee delivery of FM services and manage contractors effectively.
• Engage with software solutions to improve energy usage and maintenance costs.

Skills

FM contract delivery practices

Client relationship management

Health and Safety qualification

Communication skills

Problem-solving

Flexibility and adaptability

Supervisory skills

Education

Health and Safety qualification

Tools

Deepki system

Concerto system

Vizta platform

Job description

Facilities Manager

At Bellrock, we harness technology to provide our customers with advanced building systems and peace of mind. We are technology-led and people-driven, ensuring our team has everything needed to excel. Our focus is on helping our people shine.

As a Facilities Manager, you will oversee the delivery of hard and soft services mainly in the West End of London, coordinating and organizing FM service delivery, managing contractors, and handling contract variations, quotations, invoicing, and reporting.

How will you be the change?

Every role is vital in delivering peace of mind and driving value for our customers. As a Facilities Manager, you will contribute by:

• Acting as the primary contact between clients, contractors, and Bellrock to ensure effective communication.
• Managing the Asset Sustainability and Operational Plans with the Technical Manager, updating actions on the Deepki system.
• Engaging with bespoke software solutions to improve comfort, energy usage, and maintenance costs.
• Monitoring onsite IEQ and BMS software to proactively manage environment quality and energy consumption.
• Gathering feedback via QR code NPS surveys and leading engagement on Vizta platform.
• Participating in meetings related to projects, health and safety, and service reviews.
• Managing reactive and planned works through the Concerto system, ensuring timely completion and proper record-keeping for invoicing.
• Completing invoices and financial reconciliations accurately and promptly.
• Ensuring contractor performance meets contractual requirements through inspections and record maintenance.
• Reviewing work quality and supporting project needs.
• Collaborating with various departments to resolve service delivery issues.
• Assisting in budget preparation and completing QVRs with the Property Management team.
• Producing monthly client reports and conducting site audits.
• Maintaining a record of outstanding actions and supporting environmental and safety standards compliance.
• Implementing social impact initiatives and engaging occupiers through events and pop-ups.

What does it take?

If you're ready to energize our business and own your role as a Facilities Manager, you'll need:

• A positive attitude and drive to 'do the right thing'.
• Knowledge of total FM contract delivery practices.
• A passion for resolving challenges and improving service delivery.
• Experience in delivering soft and hard services in a similar environment.
• Understanding of technology or eagerness to learn new systems.
• Experience working on FM projects.
• Strong client relationship skills and understanding of sustainability and social responsibility.
• Excellent communication skills at all levels.
• Ability to articulate complex information clearly.
• Flexibility, adaptability, and awareness of impact on others.
• Health and Safety qualification.
• Ability to adapt to various environments, support admin tasks, and draft emergency plans.
• Supervisory skills, including training and resolving tenant issues.
• Experience with emergency response, building inspections, and H&S audits.

Working arrangements

We promote flexible working practices. The role requires working from the Strand, London, Monday to Friday, 8:30 am to 5:00 pm, with a one-hour lunch break.

What can we offer you?

Our benefits include:

• 25 days annual leave plus bank holidays and an additional day as a thank you.
• Salary exchange pension scheme, life cover, paid sick leave, and wellness programs.
• Enhanced maternity, paternity, and adoption leave.
• Salary sacrifice schemes like Cycle to Work and Techscheme.
• Holiday purchase scheme, discounts, healthcare cash plan, and more.

Helping you to shine

We value diversity and inclusion, supporting our team with learning opportunities, flexible work, and wellbeing support. Join us to build a rewarding career and help our business grow.

Ready to start shining?

We are passionate about our people. If you're ready to begin your career journey with Bellrock, we welcome you. Apply today.