Lead ServiceNow Engineer (Hybrid) – Tech Leadership

Driver and Vehicle Licensing Agency (DVLA); Swansea; Hybrid; GBP 58,000 - 82,000; Full time

Benefits offered by this job

Best in class learning

Hybrid/flexible working

Pension with 28.97% employer contrib.

On-site facilities (nursery, dining, &

Free parking

Job summary

Driver and Vehicle Licensing Agency in Swansea is seeking a Lead Software Engineer for Legacy SaaS. The role provides technical leadership for the DVLA ServiceNow platform, guiding design, development and continual improvement of critical business solutions.

You will line manage a team of ServiceNow Developers in an Agile environment, shaping the platform's direction and ensuring alignment with ITSM/ITIL strategies and business needs.

Qualifications

• Extensive ServiceNow experience in implementation and support.
• Familiar with ITSM/ITIL processes.
• Able to diagnose and manage incidents of varying size and urgency.
• Strong technical leadership and decision-making.

Responsibilities

• Be an expert in one or more Legacy Software or SaaS Systems.
• Govern and assure the way in which others work with one or more Legacy or SaaS Systems.
• Set the approach and design when deciding how legacy or SaaS systems should be modified to meet changing requirements.
• Provide technical leadership, coaching and mentoring within a Legacy Software or SaaS team.
• Contribute to the developer community.
• Promote knowledge sharing and adoption of good practice.
• Write clean and secure code.

Skills

ServiceNow

ITSM/ITIL

Leadership

Stakeholder management

Communication

Job description

Driver and Vehicle Licensing Agency in Swansea is seeking a Lead Software Engineer for Legacy SaaS. The role provides technical leadership for the DVLA ServiceNow platform, guiding design, development and continual improvement of critical business solutions.

You will line manage a team of ServiceNow Developers in an Agile environment, shaping the platform's direction and ensuring alignment with ITSM/ITIL strategies and business needs.