Lead Software Engineer Legacy SaaS (£57,515 to £82,430)

Driver and Vehicle Licensing Agency (DVLA); Swansea; Hybrid; GBP 58,000 - 82,000; Full time

Benefits offered by this job

Best in class learning

Hybrid/flexible working

Pension with 28.97% employer contrib.

On-site facilities (nursery, dining, &

Free parking

Job summary

Driver and Vehicle Licensing Agency in Swansea is seeking a Lead Software Engineer for Legacy SaaS. The role provides technical leadership for the DVLA ServiceNow platform, guiding design, development and continual improvement of critical business solutions.

You will line manage a team of ServiceNow Developers in an Agile environment, shaping the platform's direction and ensuring alignment with ITSM/ITIL strategies and business needs.

Qualifications

• Extensive ServiceNow experience in implementation and support.
• Familiar with ITSM/ITIL processes.
• Able to diagnose and manage incidents of varying size and urgency.
• Strong technical leadership and decision-making.

Responsibilities

• Be an expert in one or more Legacy Software or SaaS Systems.
• Govern and assure the way in which others work with one or more Legacy or SaaS Systems.
• Set the approach and design when deciding how legacy or SaaS systems should be modified to meet changing requirements.
• Provide technical leadership, coaching and mentoring within a Legacy Software or SaaS team.
• Contribute to the developer community.
• Promote knowledge sharing and adoption of good practice.
• Write clean and secure code.

Skills

ServiceNow

ITSM/ITIL

Leadership

Stakeholder management

Communication

Job description

480640 Lead Software Engineer Legacy SaaS (£57,515 to £82,430)

Driver and Vehicle Licensing Agency

Apply before 11:55 pm on Sunday 18th October 2026

Location: Swansea (This role is suitable for hybrid working)

The base pay is £57,515. In addition to this, the role includes a Digital and Data allowance of up to £24,915.

A Civil Service Pension with an employer contribution of 28.97%

As a Lead ServiceNow Developer, you will provide technical leadership for the DVLA ServiceNow platform, leading the design, development and continual improvement of solutions that support critical business services. You will take ownership of complex technical challenges, guide the implementation of new requirements, and provide expert advice to Service Management teams and stakeholders across the organisation.

You will line manage, mentor and develop a team of ServiceNow Developers, building technical capability and promoting engineering best practice. Working in an Agile environment, you will help shape the future direction of the platform, ensuring development activity aligns with the wider ServiceNow and IT Service Management (ITSM) strategy, while translating business needs into innovative, high-quality solutions.

Top Responsibilities

• Be an expert in one or more Legacy Software or SaaS Systems.
• Govern and assure the way in which others work with one or more Legacy or SaaS Systems.
• Set the approach and design when deciding how legacy or SaaS systems should be modified to meet changing requirements.
• Provide technical leadership, coaching and mentoring within a Legacy Software or SaaS team.
• Contribute to the developer community.
• Promote knowledge sharing and adoption of good practice.
• Write clean and secure code.

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

• Best in class learning and development tailored to your role
• An environment with flexible working options where we encourage a great work-life balance
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Generous employer contribution of 28.9%, depending on chosen pension scheme
• Flexible working options where we encourage a great work-life balance.
• Digital communities with clear career frameworks
• On-site nursery, restaurants and coffee bar
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Free parking

About You

• You will have extensive ServiceNow experience in implementation and support scenarios.
• You will be familiar with ITSM/ITIL processes.
• You will need to be able to diagnose and manage incidents of varying size, complexity and urgency.
• A strong technical leader who can inspire confidence, influence others, and make sound decisions in complex environments.
• Experience working collaboratively with stakeholders, delivery teams, architects, and senior leaders to achieve successful outcomes.
• A commitment to engineering excellence, quality, security, and continuous improvement.
• Strong communication skills, able to explain complex technical concepts to both technical and non-technical audiences.

Additional Information

The role is part of the Government Digital and Data Profession and utilises an enhanced Capability–Based Pay Framework which provides access to a Digital and Data allowance.

The base pay £57,515. In addition to this the role includes a Digital and Data allowance of up to £24,915

The value of allowance awarded will be based on an assessment of your skills and experience as demonstrated through the selection process.

This vacancy closes at 23:55 on Sunday 18th October 2026