Lead Service Designer, Digital CX & Customer Journeys

Sky; Lee; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading media and entertainment brand in the United Kingdom is seeking a Lead Service Designer to drive the design of world-class customer journeys for its digital customer experience team. You will lead service design initiatives across Agile teams, aligning them with business goals while ensuring they meet diverse customer needs. A strong background in service design and customer experience principles is essential for success in this role, which offers a hybrid work model between offices in Osterley and Leeds.

Qualifications

• Experience in leading service design teams and projects.
• Strong understanding of customer experience principles and methodologies.
• Ability to work in Agile environments and manage stakeholders.

Responsibilities

• Lead service designers to enhance multi-channel customer journeys.
• Drive service design strategy aligned with business goals.
• Contribute to CX strategy and design excellence for the UK & Ireland.

Skills

Service design strategy

Agile methodologies

Customer journey mapping

Accessibility standards

Job description

A leading media and entertainment brand in the United Kingdom is seeking a Lead Service Designer to drive the design of world-class customer journeys for its digital customer experience team. You will lead service design initiatives across Agile teams, aligning them with business goals while ensuring they meet diverse customer needs. A strong background in service design and customer experience principles is essential for success in this role, which offers a hybrid work model between offices in Osterley and Leeds.