Lead Service Design for Secure, Scalable Services

Sopra Steria Limited; Farnborough; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Sopra Steria Limited in Farnborough is seeking a Service Design Manager to shape end-to-end services for secure client environments. You will translate requirements into robust service models and collaborate with architects, project teams and service leaders to ready offerings for live delivery.

The role is hybrid, based in Farnborough with 2–3 days on site, and offers development toward architecture-focused positions within a collaborative, learning-oriented team.

Qualifications

• Experience designing end-to-end services for secure environments.
• Strong understanding of IT service management and service delivery models.
• Experience managing services against SLAs and KPIs.
• Security clearance to SC level or eligibility.

Responsibilities

• Lead the end-to-end design of new and transitioning services, ensuring they are fit for purpose and ready for live environments.
• Translate business and technical requirements into effective service models and operational support structures.
• Define service offerings including scope, deliverables, commercial considerations and risks.
• Establish and manage service cost models, budgets and forecasts to drive value and efficiency.
• Define and implement service performance measures including Service Level Agreements and Key Performance Indicators.
• Drive continual service improvement through innovation, automation and tooling enhancements.
• Strong understanding of IT service management and service delivery models.
• Experience managing services against Service Level Agreements and Key Performance Indicators.
• End-to-end service design expertise with an understanding of how service components integrate.
• Experience working across delivery, infrastructure and project environments within regulated or secure settings.
• Ability to articulate service and user impacts within solution-led designs.
• Security Cleared to at least SC level, or eligible for Security Clearance.

Skills

End-to-end service design

IT service management

SLA/KPI management

Security clearance

Job description

Sopra Steria Limited in Farnborough is seeking a Service Design Manager to shape end-to-end services for secure client environments. You will translate requirements into robust service models and collaborate with architects, project teams and service leaders to ready offerings for live delivery.

The role is hybrid, based in Farnborough with 2–3 days on site, and offers development toward architecture-focused positions within a collaborative, learning-oriented team.