Service Design Manager

Sopra Steria Ltd; Farnborough; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

£5,400 car allowance

25 days annual leave

Private medical

Life assurance

Pension

Generous flexible benefits fund

Job summary

Sopra Steria Ltd in Farnborough is seeking an experienced Service Design Manager to shape end-to-end service designs for high-security client environments. You will collaborate with Solution Architects, project teams and service leaders to turn requirements into robust service models ready for delivery and operation.

This hybrid role requires on-site presence 2–3 days a week and security clearance to SC level (or eligibility).

Qualifications

• Strong understanding of IT service management and service delivery models.
• Experience managing services against Service Level Agreements and Key Performance Indicators.
• End-to-end service design expertise with understanding of how service components integrate.

Responsibilities

• Lead the end-to-end design of new and transitioning services, ensuring they are fit for purpose and ready for live environments.
• Translate business and technical requirements into effective service models and operational support structures.
• Define service offerings including scope, deliverables, commercial considerations and risks.
• Establish and manage service cost models, budgets and forecasts to drive value and efficiency.
• Define and implement service performance measures including Service Level Agreements and Key Performance Indicators.
• Drive continual service improvement through innovation, automation and tooling enhancements.

Skills

Service design

IT service management

SLA/KPI mgmt

Security clearance

Cost modelling

Job description

Are you an experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? or do you already have service design experience and want a fresh challenge?

Joining our established Service Management team as a Service Design Manager, you’ll play a key role in shaping and designing end-to-end services for distinguished client accounts operating within secure environments.

You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring services are designed right first time and are ready for successful delivery and operation.

This is a great opportunity for someone who understands how services are designed and built and is looking to broaden their impact, with support and development to grow into more design and architecture-focused roles. You’ll be part of a collaborative, supportive team that values continuous learning and improvement.

This is a hybrid role based in Farnborough, with an expectation to be onsite 2 to 3 days per week.

What you'll be doing:

• Lead the end-to-end design of new and transitioning services, ensuring they are fit for purpose and ready for live environments.
• Translate business and technical requirements into effective service models and operational support structures.
• Define service offerings including scope, deliverables, commercial considerations and risks.
• Establish and manage service cost models, budgets and forecasts to drive value and efficiency.
• Define and implement service performance measures including Service Level Agreements and Key Performance Indicators.
• Drive continual service improvement through innovation, automation and tooling enhancements.

What you’ll bring:

• Strong understanding of IT service management and service delivery models.
• Experience managing services against Service Level Agreements and Key Performance Indicators.
• End-to-end service design expertise with an understanding of how service components integrate.
• Experience working across delivery, infrastructure and project environments within regulated or secure settings.
• Ability to articulate service and user impacts within solution-led designs.
• Security Cleared to at least SC level, or eligible for Security Clearance

It would be great if you had:

• Experience of cost modelling for new services or service changes.
• Exposure to service architecture or working closely with Solution Architects.
• Knowledge of supplier or contract management.
• Experience managing budgets and financial tracking.

Employment Type: Full-time, Permanent
Location: Farnborough
Security Clearance Level: Security Cleared to at least SC level, or eligible for Security Clearance
Internal Recruiter: Soraya
Salary: Up to £55000, with flexibility depending on experience
Benefits: £5400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We havepartnered with Vercidathe UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role.