Hybrid Service Design Manager - Secure Environments

Sopra Steria Ltd; Farnborough; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

£5,400 car allowance

25 days annual leave

Private medical

Life assurance

Pension

Generous flexible benefits fund

Job summary

Sopra Steria Ltd in Farnborough is seeking an experienced Service Design Manager to shape end-to-end service designs for high-security client environments. You will collaborate with Solution Architects, project teams and service leaders to turn requirements into robust service models ready for delivery and operation.

This hybrid role requires on-site presence 2–3 days a week and security clearance to SC level (or eligibility).

Qualifications

• Strong understanding of IT service management and service delivery models.
• Experience managing services against Service Level Agreements and Key Performance Indicators.
• End-to-end service design expertise with understanding of how service components integrate.

Responsibilities

• Lead the end-to-end design of new and transitioning services, ensuring they are fit for purpose and ready for live environments.
• Translate business and technical requirements into effective service models and operational support structures.
• Define service offerings including scope, deliverables, commercial considerations and risks.
• Establish and manage service cost models, budgets and forecasts to drive value and efficiency.
• Define and implement service performance measures including Service Level Agreements and Key Performance Indicators.
• Drive continual service improvement through innovation, automation and tooling enhancements.

Skills

Service design

IT service management

SLA/KPI mgmt

Security clearance

Cost modelling

Job description

Sopra Steria Ltd in Farnborough is seeking an experienced Service Design Manager to shape end-to-end service designs for high-security client environments. You will collaborate with Solution Architects, project teams and service leaders to turn requirements into robust service models ready for delivery and operation.

This hybrid role requires on-site presence 2–3 days a week and security clearance to SC level (or eligibility).