Service Design Manager

Sopra Steria Limited; Farnborough; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Sopra Steria Limited in Farnborough is seeking a Service Design Manager to shape end-to-end services for secure client environments. You will translate requirements into robust service models and collaborate with architects, project teams and service leaders to ready offerings for live delivery.

The role is hybrid, based in Farnborough with 2–3 days on site, and offers development toward architecture-focused positions within a collaborative, learning-oriented team.

Qualifications

• Experience designing end-to-end services for secure environments.
• Strong understanding of IT service management and service delivery models.
• Experience managing services against SLAs and KPIs.
• Security clearance to SC level or eligibility.

Responsibilities

• Lead the end-to-end design of new and transitioning services, ensuring they are fit for purpose and ready for live environments.
• Translate business and technical requirements into effective service models and operational support structures.
• Define service offerings including scope, deliverables, commercial considerations and risks.
• Establish and manage service cost models, budgets and forecasts to drive value and efficiency.
• Define and implement service performance measures including Service Level Agreements and Key Performance Indicators.
• Drive continual service improvement through innovation, automation and tooling enhancements.
• Strong understanding of IT service management and service delivery models.
• Experience managing services against Service Level Agreements and Key Performance Indicators.
• End-to-end service design expertise with an understanding of how service components integrate.
• Experience working across delivery, infrastructure and project environments within regulated or secure settings.
• Ability to articulate service and user impacts within solution-led designs.
• Security Cleared to at least SC level, or eligible for Security Clearance.

Skills

End-to-end service design

IT service management

SLA/KPI management

Security clearance

Job description

Joining our established Service Management team as a Service Design Manager, you'll play a key role in shaping and designing end-to-end services for distinguished client accounts operating within secure environments. You'll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models - ensuring services are designed right first time and are ready for successful delivery and operation. This is a great opportunity for someone who understands how services are designed and built and is looking to broaden their impact, with support and development to grow into more design and architecture-focused roles. You'll be part of a collaborative, supportive team that values continuous learning and improvement. This is a hybrid role based in Farnborough, with an expectation to be onsite 2 to 3 days per week. What you'll be doing:

• Lead the end-to-end design of new and transitioning services, ensuring they are fit for purpose and ready for live environments.
• Translate business and technical requirements into effective service models and operational support structures.
• Define service offerings including scope, deliverables, commercial considerations and risks.
• Establish and manage service cost models, budgets and forecasts to drive value and efficiency.
• Define and implement service performance measures including Service Level Agreements and Key Performance Indicators.
• Drive continual service improvement through innovation, automation and tooling enhancements.
• Strong understanding of IT service management and service delivery models.
• Experience managing services against Service Level Agreements and Key Performance Indicators.
• End-to-end service design expertise with an understanding of how service components integrate.
• Experience working across delivery, infrastructure and project environments within regulated or secure settings.
• Ability to articulate service and user impacts within solution-led designs.
• Security Cleared to at least SC level, or eligible for Security Clearance

It would be great if you had:

• Experience of cost modelling for new services or service changes.
• Exposure to service architecture or working closely with Solution Architects.
• Knowledge of supplier or contract management.
• Experience managing budgets and financial tracking.

Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation.

We welcome applications from people with a diverse variety of backgrounds and identities.

We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.

We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.