Lead Security Officer — Museum & VIP Events

National Portrait Gallery Company; Camden Town; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Employee Assistance Programme

Retail discounts

Career progression opportunities

Ongoing training and development

Recognition programmes

Uniform provided

Wellbeing support initiatives

Job summary

Mitie is seeking an exceptional Lead Security Officer to join our security team at the National Portrait Gallery in London. You will provide operational leadership on shift, safeguarding visitors, colleagues, VIPs and priceless collections while upholding the highest professional standards.

You will develop supervisory skills, coordinate security for exhibitions and events, mentor officers, and maintain excellent customer service.

Qualifications

• Valid SIA Door Supervisor
• Experience in Lead Officer, Team Leader or Supervisor roles
• Strong communication and customer service skills
• Experience managing incidents and emergencies
• Ability to work effectively under pressure
• High standards of professionalism and attention to detail
• Good IT and report-writing skills

Responsibilities

• Lead and support security officers during daily operations.
• Conduct operational briefings and team communications.
• Monitor CCTV, access control and life-safety systems.
• Respond to incidents and emergencies as the first point of escalation.
• Coordinate security support for exhibitions, events and VIP visits.
• Complete detailed incident reporting and investigations.
• Ensure compliance with site procedures and assignment instructions.
• Support training, mentoring and development of officers.
• Promote a positive culture of professionalism and customer service.
• Deputise for supervisory management when required.

Skills

SIA Door Supervisor

Lead Officer / Supervisor

Communication skills

Incident management

Working under pressure

Professionalism

IT & report writing

Job description

Mitie is seeking an exceptional Lead Security Officer to join our security team at the National Portrait Gallery in London. You will provide operational leadership on shift, safeguarding visitors, colleagues, VIPs and priceless collections while upholding the highest professional standards.

You will develop supervisory skills, coordinate security for exhibitions and events, mentor officers, and maintain excellent customer service.