Lead Security Duty Manager - Multi-site & 11-Strong Team

Carlisle Support Services; Leeds; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Health and wellbeing plans

Earned wages access

Family-friendly discounts

Full induction and career development

Increased annual leave

Inclusive uniform

SIA top-up training

Employee Assistance Program

Refer a Friend scheme

Long service recognition

Job summary

Carlisle Support Services is seeking a Security Duty Manager for Southbank Centre in London. You will lead a team of 11 Security Officers, overseeing four buildings and additional remote locations.

The role requires a hands-on, visible leadership style, strong communication and a proactive approach to incidents and customer service. The position features a demanding 6-on, 3-off 12-hour shift pattern with day and night hours, and a focus on professional, calm decision-making in a busy,

Qualifications

• SIA Door Supervisor Licence and CCTV Licence are required.
• Minimum 2 years' experience in a security leadership or supervisory role.
• Experience in a customer-facing security environment.

Responsibilities

• Lead and support a team of 11 Security Officers across a complex multi-site operation.
• Coordinate daily security operations across four buildings, public spaces and remote locations.
• Manage incidents, emergencies and alarms in a calm, professional and proportionate manner.
• Work closely with the Control Room, client teams, event managers, organisers and external agencies.
• Ensure high standards of service delivery, welfare, training compliance and operational performance.
• Handle customer, visitor and staff concerns effectively, providing clear communication throughout.
• Maintain accurate incident reports, shift records and operational documentation.
• Monitor performance, identify improvements and contribute to continuous service excellence.

Skills

Leadership

Communication

Incident response

Customer service

Job description

Carlisle Support Services is seeking a Security Duty Manager for Southbank Centre in London. You will lead a team of 11 Security Officers, overseeing four buildings and additional remote locations.

The role requires a hands-on, visible leadership style, strong communication and a proactive approach to incidents and customer service. The position features a demanding 6-on, 3-off 12-hour shift pattern with day and night hours, and a focus on professional, calm decision-making in a busy,