Lead Receptionist

TN United Kingdom; Halstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking a Lead Receptionist to oversee reception duties and ensure a seamless patient experience. This role involves managing appointments, handling payments, and supporting the clinical team. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent customer service and communication skills. With a strong emphasis on professional development, this position offers competitive pay and a variety of health and wellness benefits, making it an exciting opportunity for those looking to grow within a supportive and dynamic team.

Benefits

Competitive pay rates

Access to MyHealthcare

Discounts at retailers

Gym discounts

Employee Assistance Programme

Discounted dental insurance

Cycle to Work Scheme

Free annual Flu vaccine

Wagestream access

Career pathways support

Qualifications

• Previous administration or receptionist experience, preferably within a healthcare setting.
• Strong communication skills face to face, via telephone and email.

Responsibilities

• Oversee reception and staff rotas.
• Meeting and greeting patients, providing a great first impression.
• Co-ordinating care packages for patients.

Skills

Leadership

Customer Service

Communication Skills

Organizational Skills

Administration

Microsoft Word

Microsoft Outlook

Sales Promotion

Tools

Dentally

Job description

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Lead Receptionist role and responsibilities

• Oversee reception and staff rotas
• Meeting and greeting patients, providing a great first impression and patient journey
• Booking and amending appointments, answering the phone, updating patient records
• Co-ordinating the care packages for our patients that have been provided by our clinicians
• Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
• Excellent customer service skills face to face, telephone and via email
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Handling payments
• Accessing sensitive information whilst maintaining patient confidentiality

Your skills and experience

• Confident leading a team
• Ability to be positive and professional in a fast-paced environment
• Previous administration or receptionist experience, preferably within a healthcare setting
• Strong communication skills face to face, via telephone and email
• Proficient with Microsoft Word and Outlook with overall strong organisation skills
• Previous experience with promoting company products and services
• Preferred Dentally experience

Your salary and benefits:

We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:

• Competitive pay rates and the opportunity to increase this through training and development
• Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
• Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa’s own wellbeing programme.
• Discounted dental insurance which can be extended to immediate family members.
• Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
• Wagestream – Access your income before payday, if and when you need it.
• Access to career pathways and support throughout your working life with Bupa Dental Care
• And many more, just ask.