Head Receptionist

Aqua Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic restaurant group as the Head Receptionist, where you will be the welcoming face for guests at one of the UK's most iconic dining locations. This role offers the opportunity to lead a passionate team, ensuring every guest experiences exceptional service. With a commitment to professional growth, Aqua provides ongoing training and a supportive environment. Enjoy a range of perks, from dining discounts to financial wellness programs, as you contribute to a culinary adventure that celebrates innovation and hospitality. Dive into a rewarding career where your passion for food and service can truly shine.

Benefits

Discounts at all Aqua venues

Birthday off

Ongoing training and development

Financial management tools

Food provided during breaks

Discounted gym membership

Lunch & Learn sessions

Referral bonus

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the reception team to ensure exceptional guest service.
• Manage reservations and address guest inquiries professionally.
• Assist in team development and training.

Skills

Customer Service

Team Leadership

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

As our Head Receptionist, you will be the first point of contact for our guests, ensuring they receive the warmest of welcomes and supporting the Reception Manager in guiding the team and running a smooth operation.

Where are we located?

Situated on Level 33 of The Shard, the UK’s tallest building, Hutong delivers an exceptional Northern Chinese dining experience with stunning views of London.

What we bring to the table:

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks - Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Head Office perk
• Share the Talent: Bring a friend on board and get £500

Your day at Aqua:

• Lead by example: Support the reception team, ensuring every guest receives a warm welcome and exceptional service
• Handle guest relations: Manage reservations, address guest inquiries, and resolve any issues with professionalism and care, ensuring a smooth and memorable experience for guests and the team
• Team building: Assist supervisors and management with developing the team

Where there is water, there is life & where there is life, you will find us!

Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.

Apply today as a Head Receptionist and be part of Aqua’s global culinary adventure!