Head Receptionist

New Forest Hotels; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking boutique hotel as a Head Receptionist, where your leadership will shape guest experiences in the picturesque New Forest. This role requires a warm and professional individual who can manage a team and ensure front desk operations run seamlessly. With a focus on customer care and attention to detail, you will play a pivotal role in creating memorable stays. Enjoy the flexibility of managing your own rota while benefiting from generous holiday allowances and a supportive work environment. If you're ready to elevate your hospitality career, this opportunity awaits you!

Benefits

28 days holiday

Extra duvet day on your birthday

Service charge included

Flexible rota management

Qualifications

• Exceptional organisational skills and a process-driven mindset are essential.
• Experience in a leadership role within hospitality is a plus.

Responsibilities

• Lead and motivate a team of receptionists to ensure smooth operations.
• Maintain high standards of customer care and handle guest feedback.

Skills

Organisational Skills

Communication Skills

Attention to Detail

Team Leadership

Customer Care

Tools

Rezlynx

ResDiary

Job description

Head Receptionist - Boutique Hotel | New Forest

We’re on the lookout for a warm, professional and highly organised Head Receptionist to lead our front desk team of four in the heart of the beautiful New Forest.

As the first point of contact for our guests, you’ll set the tone for their entire experience. You’ll also play a key leadership role—working closely with the Head Housekeeper, driving front office processes, and ensuring everything runs like clockwork.

What you’ll do:

• Lead and motivate a team of 4 receptionists
• Manage the rota to meet the needs of the business
• Ensure smooth day-to-day front desk operations
• Work collaboratively with housekeeping and other departments
• Maintain a high standard of customer care and attention to detail
• Handle guest feedback with professionalism and care

What we’re looking for:

• A process-driven mindset and exceptional organisational skills
• A natural communicator who thrives in a team setting
• High attention to detail and a calm, proactive approach
• Experience with Rezlynx and ResDiary is a plus, but not essential

The details:

• 40 hours per week over 5 days
• Includes some sleepover shifts
• 28 days holiday plus an extra duvet day on your birthday
• Service charge included
• The rota will be yours to manage, giving you flexibility while meeting business needs

If you’re ready to take the next step in your hospitality career, we’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative

Industries

Restaurants