Lead Receptionist

Bupa Dental Care; Fleet; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading dental care provider located in Fleet is seeking a Lead Dental Receptionist. You will oversee the reception area, ensure excellent patient experiences, and manage appointment bookings. The ideal candidate possesses strong leadership skills, previous experience in healthcare administration, and is proficient in Microsoft Office. This role offers competitive pay and numerous benefits, including discounts and health support services.

Benefits

Competitive pay rates

Access to MyHealthcare services

Discounted gym memberships

Cycle to Work Scheme

Qualifications

• Confident leading a team in a fast-paced environment.
• Previous administration or receptionist experience in healthcare.
• Proficient in Microsoft Word and Outlook.

Responsibilities

• Oversee reception and staff rotas.
• Meet and greet patients, ensuring a great experience.
• Book and amend appointments, manage patient records.

Skills

Team leadership

Customer service

Communication skills

Time management

Microsoft Office proficiency

Job description

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Lead Dental Receptionist - Fleet, Fleet Road

Monday to Friday

41 hours a week

Here at our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

Lead Receptionist role and responsibilities

• Oversee reception and staff rotas
• Meeting and greeting patients, providing a great first impression and patient journey
• Booking and amending appointments, answering the phone, updating patient records
• Co-ordinating the care packages for our patients that have been provided by our clinicians
• Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
• Excellent customer service skills face to face, telephone and via email
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Handling payments
• Accessing sensitive information whilst maintaining patient confidentiality

Your skills and experience

• Confident leading a team
• Ability to be positive and professional in a fast-paced environment
• Previous administration or receptionist experience, preferably within a healthcare setting
• Strong communication skills face to face, via telephone and email
• Proficient with Microsoft Word and Outlook with overall strong organisation skills
• Previous experience with promoting company products and services
• Preferred Dentally experience

Your salary and benefits:

We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:

• Competitive pay rates and the opportunity to increase this through training and development
• Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
• Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa’s own wellbeing programme.
• Discounted dental insurance which can be extended to immediate family members.
• Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
• Wagestream – Access your income before payday, if and when you need it.
• Access to career pathways and support throughout your working life with Bupa Dental Care
• And many more, just ask.

Benefits

• Shop discounts (over 700 stores)
• Health and wellbeing discounts
• Discounted dental insurance
• Free CPD
• Employee referral scheme
• And many more!