Lead Public Service Designer for Transformation

Advanced Resource Managers Ltd; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Advanced Resource Managers Ltd. is seeking a Lead Service Designer to shape complex public services for a major UK transformation programme.

You will work across policy, operations, technology and user needs to design better outcomes for citizens and internal users. You will map and evolve current service ecosystems, run workshops with senior stakeholders, and translate insights into actionable recommendations, guiding strategies across Discovery to Live delivery with a strong emphasis on

Qualifications

• 5+ years in Service Design or related user-centered design discipline.
• Proven track record delivering complex public sector transformation programmes.
• Experience leading service design work independently within multidisciplinary teams.
• Strong end-to-end service design expertise beyond UX/digital product.
• Proven ability to produce service maps, blueprints, and customer journeys.
• Excellent workshop facilitation and stakeholder engagement skills.
• Ability to influence senior stakeholders and communicate complex concepts clearly.
• Experience across Discovery, Alpha, Beta, Live delivery phases.
• Knowledge of accessibility and inclusive design.

Responsibilities

• Lead service design activity across large-scale public sector programmes.
• Map and analyse end-to-end services including people, processes, policy, technology, and operations.
• Create service blueprints, maps, customer journeys, ecosystem maps and future-state visions.
• Identify service challenges, risks, dependencies and opportunities for improvement.
• Translate research insights and stakeholder feedback into actionable recommendations.
• Facilitate workshops, stakeholder interviews, co-design sessions and service reviews.
• Support development of service strategies, transformation roadmaps and future operating models.
• Collaborate with user researchers, product managers, business analysts, architects, delivery managers and technical teams.
• Advocate for user-centred design and accessibility across service delivery.

Skills

Service design

Stakeholder engagement

Workshop facilitation

Public sector delivery

Job description

Advanced Resource Managers Ltd. is seeking a Lead Service Designer to shape complex public services for a major UK transformation programme.

You will work across policy, operations, technology and user needs to design better outcomes for citizens and internal users. You will map and evolve current service ecosystems, run workshops with senior stakeholders, and translate insights into actionable recommendations, guiding strategies across Discovery to Live delivery with a strong emphasis on