Lead Service Designer - SC Cleared • London Hybrid

Advanced Resource Managers Ltd; Greater London; Hybrid; GBP 86,000 - 113,000; Full time

Job summary

Advanced Resource Managers Ltd in London is seeking a Lead Service Designer to shape and redesign complex public services. You will lead discovery through Live stages, map end-to-end user journeys, and create comprehensive service artefacts while collaborating with researchers to ground decisions in evidence.

Regular in-person attendance is expected. The role requires 5+ years in service design, UK public sector experience, independent leadership, and active SC clearance with a valid UK

Qualifications

• 5+ years of professional service design experience.
• Significant UK public sector service design delivery.
• Experience leading complex services independently.
• Proven ability to create service maps, blueprints and journeys.
• Experience across Discovery, Alpha, Beta and Live.
• Active SC clearance and a valid UK passport.

Responsibilities

• Lead service design across complex public-sector services from Discovery through Alpha, Beta and Live.
• Map complex end-to-end services across user-facing and internal processes.
• Create artefacts such as service maps, blueprints, journeys, ecosystem maps and future-state visions.
• Collaborate with User Researchers to ground decisions in evidence.
• Conduct lightweight research and stakeholder interviews as needed.
• Plan and facilitate workshops, co-design sessions, and stakeholder interviews.
• Help senior stakeholders understand and align around future direction.
• Challenge assumptions and drive better service outcomes.

Skills

Service design

Public sector experience

Independent lead/senior level

End-to-end service design

Service maps/blueprints

Discovery-Alpha-Beta-Live

SC clearance

UK passport

Job description

Advanced Resource Managers Ltd in London is seeking a Lead Service Designer to shape and redesign complex public services. You will lead discovery through Live stages, map end-to-end user journeys, and create comprehensive service artefacts while collaborating with researchers to ground decisions in evidence.

Regular in-person attendance is expected. The role requires 5+ years in service design, UK public sector experience, independent leadership, and active SC clearance with a valid UK