Lead Product Manager: Customer & Commercial Transformation

Booker Group; Wellingborough; Híbrido; GBP 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Booker colleague card – 10% off

Tesco colleague discount card – 10–15%

10% off Tesco Mobile deals

Health & wellbeing support

Pension & life assurance

Descripción de la vacante

Booker Group seeks a Lead Product Manager (12m FTC) to shape the Customer & Commercial product strategy, cover customer propositions, sales enablement, personalisation and pricing. You will lead a talented team, partner across Engineering, Data, Design and business units to deliver valued outcomes and drive transformation at scale.

You will be responsible for shaping roadmaps, building capabilities, and developing compelling business cases with clear measurements of impact, while balancing

Formación

• Experience leading product strategies and roadmaps in a complex environment.
• Strong people leadership skills with a passion for coaching and developing others.
• A track record of delivering large-scale products or programmes that drive measurable business outcomes.
• Excellent stakeholder management and influencing skills, including experience working with senior leaders.
• Strong commercial awareness and the ability to balance customer, colleague and business needs.
• Experience using data and customer insight to make informed product decisions.
• Excellent communication skills and the ability to bring people together around a common vision.
• A collaborative approach and a passion for creating great customer experiences.
• Nice to have: Experience working with CRM, loyalty, rewards, personalisation or pricing products.
• Experience within retail, wholesale or other customer-focused sectors.
• Knowledge of customer and supplier-facing digital products.

Responsabilidades

• Define and deliver the Customer & Commercial Product strategy and roadmap.
• Lead, coach and develop a high-performing team of Product Managers.
• Build product capability and embed best practices across the wider team.
• Own and evolve customer-facing propositions, including sales enablement, loyalty and rewards.
• Drive innovation across personalisation, pricing and customer engagement products.
• Lead complex product and transformation programmes from discovery through to successful delivery and adoption.
• Develop compelling business cases and ensure clear measurement of outcomes and benefits.
• Partner with Engineering, Data, Design and business teams to deliver customer and commercial value.
• Use customer insight, data and feedback to inform decision-making and prioritisation.
• Build strong relationships with stakeholders across all levels of the organisation.
• Ensure products are developed with appropriate consideration for security, privacy and governance requirements.

Descripción del empleo

Booker Group seeks a Lead Product Manager (12m FTC) to shape the Customer & Commercial product strategy, cover customer propositions, sales enablement, personalisation and pricing. You will lead a talented team, partner across Engineering, Data, Design and business units to deliver valued outcomes and drive transformation at scale.

You will be responsible for shaping roadmaps, building capabilities, and developing compelling business cases with clear measurements of impact, while balancing