Lead Product Manager Customer & Commercial Product 12m FTC

Booker; Wellingborough; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco colleague discount after 3m

Tesco Mobile deals 10% off

Discounted Tesco Bank insurance

Eye test with glasses savings

Health checks at Tesco Pharmacy

Discounted RAC breakdown cover

Cycle to work scheme

Save As You Earn share scheme

Pension with Booker match

Life Assurance

Employee wellbeing support

Annual holiday package

Job summary

Booker is seeking a Lead Product Manager (12m FTC) to own and drive the Customer & Commercial product portfolio across customer propositions, sales enablement, loyalty and pricing. You will define the strategy, lead a high-performing team, and deliver programmes that create value for customers, colleagues and the business.

Based in the UK, you will collaborate with stakeholders across Booker and Tesco Group to balance customer needs with commercial priorities and shape the future of our products

Qualifications

• Experience leading product strategies and roadmaps in a complex environment.
• Strong people leadership with coaching and developing others.
• Track record delivering large-scale products or programmes with measurable outcomes.
• Excellent stakeholder management and influencing skills with senior leaders.
• Balance customer, colleague and business needs using data and customer insight.
• Strong communication and collaborative approach for a shared vision.

Responsibilities

• Define and deliver the Customer & Commercial Product strategy and roadmap.
• Lead, coach and develop a high-performing team of Product Managers.
• Build product capability and embed best practices across the wider team.
• Own and evolve customer-facing propositions, including sales enablement, loyalty and rewards.
• Drive innovation across personalisation, pricing and customer engagement products.
• Lead complex product and transformation programmes from discovery through delivery and adoption.
• Develop compelling business cases with clear outcomes and benefits.
• Partner with Engineering, Data, Design and business teams to deliver value.
• Use data and feedback to inform decisions and prioritisation.
• Build relationships with stakeholders at all levels of the organisation.
• Ensure products consider security, privacy and governance.

Skills

Leadership

Stakeholder management

Strategic planning

Data-driven decisions

Communication

Tools

CRM systems

Loyalty platforms

Personalisation tools

Pricing platforms

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

At Booker, we're serving thousands of businesses across the UK, and we're always looking for better ways to support our customers and colleagues.

We're looking for a Lead Product Manager (12m FTC) to lead one of our most strategically important product portfolios, covering customer propositions, sales enablement, personalisation and pricing. You'll be responsible for defining product strategy, leading a talented team, and delivering products and programmes that create value for customers, colleagues and the business.

Working closely with stakeholders across Booker and Tesco Group, you'll help shape the future of our Customer & Commercial products, balancing customer needs with commercial priorities. This is a fantastic opportunity to influence business direction, lead large-scale initiatives and make a meaningful impact at scale.

As a 12-month secondment, you'll have the chance to broaden your leadership experience, develop your product expertise and help drive transformation across our business.

You will be responsible for

• Define and deliver the Customer & Commercial Product strategy and roadmap.
• Lead, coach and develop a high-performing team of Product Managers.
• Build product capability and embed best practices across the wider team.
• Own and evolve customer-facing propositions, including sales enablement, loyalty and rewards.
• Drive innovation across personalisation, pricing and customer engagement products.
• Lead complex product and transformation programmes from discovery through to successful delivery and adoption.
• Develop compelling business cases and ensure clear measurement of outcomes and benefits.
• Partner with Engineering, Data, Design and business teams to deliver customer and commercial value.
• Use customer insight, data and feedback to inform decision-making and prioritisation.
• Build strong relationships with stakeholders across all levels of the organisation.
• Ensure products are developed with appropriate consideration for security, privacy and governance requirements.

You will need

• Experience leading product strategies and roadmaps in a complex environment.
• Strong people leadership skills with a passion for coaching and developing others.
• A track record of delivering large-scale products or programmes that drive measurable business outcomes.
• Excellent stakeholder management and influencing skills, including experience working with senior leaders.
• Strong commercial awareness and the ability to balance customer, colleague and business needs.
• Experience using data and customer insight to make informed product decisions.
• Excellent communication skills and the ability to bring people together around a common vision.
• A collaborative approach and a passion for creating great customer experiences.

Nice to Have

• Experience working with CRM, loyalty, rewards, personalisation or pricing products.
• Experience within retail, wholesale or other customer-focused sectors.
• Knowledge of customer and supplier-facing digital products.