Lead Operations Area Manager — Early Shift

Royal Mail; Crawley Down; On-site; GBP 38,000 - 41,000; Full time

Benefits offered by this job

Annual bonus

CDC pension

Dental insurance

Health assessment

Benefits account

Job summary

Royal Mail is seeking a proactive Work Area Manager in Gatwick to lead a busy processing operation. You will drive safety, performance, and customer service, coaching a team and delivering planned targets in a fast-paced setting.

You’ll use data to spot trends, collaborate with engineering for equipment availability, and maintain clear communications to sustain high standards across shifts. The role includes a Tuesday–Saturday pattern and a strong focus on continuous improvement.

Qualifications

• Experience leading or supervising a team within an operational, processing, manufacturing, logistics or similarly fast-paced environment.
• Strong coaching, communication and colleague engagement skills.
• Experience delivering operational targets and managing team performance.
• The ability to analyse performance information, identify trends and solve problems.
• Knowledge of health and safety responsibilities and continuous improvement principles.
• Good IT skills and confidence learning operational, people and performance systems.
• Knowledge of automated processing equipment would be beneficial and learning ability will be considered.

Responsibilities

• Lead a safe and compliant work area, creating an environment where colleagues take responsibility for safety and wellbeing.
• Manage operational performance, ensuring workplans, scorecard targets and agreed standards are consistently delivered.
• Coach and develop colleagues, providing regular feedback and building individual and team capability.
• Use performance data and continuous improvement tools to identify issues and deliver practical improvements.
• Manage first-line people processes, including attendance and conduct, fairly and consistently.
• Maintain clear team communication through briefings, one-to-ones and visible leadership.

Skills

Leadership

Coaching

Operations targets

Data analysis

Health & safety

IT skills

Automation knowledge

Job description

Royal Mail is seeking a proactive Work Area Manager in Gatwick to lead a busy processing operation. You will drive safety, performance, and customer service, coaching a team and delivering planned targets in a fast-paced setting.

You’ll use data to spot trends, collaborate with engineering for equipment availability, and maintain clear communications to sustain high standards across shifts. The role includes a Tuesday–Saturday pattern and a strong focus on continuous improvement.