Area Operations Manager — Mail Centre Leader

Royal Mail Group

Chester

On-site

GBP 36,000 - 39,000

Full time

6 days ago

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Benefits offered by this job

10% bonus potential

25 days annual leave

Generous pension scheme

Job summary

Royal Mail Group in Chester is seeking a Work Area Manager to lead a busy mail centre area. You will manage a dedicated team, run regular one-to-one and team meetings, review performance daily, and drive health and safety, efficiency and continuous improvement.

You will support the Shift Manager, ensure service targets are met, and handle attendance, training and development within your area. Shift patterns are Monday to Friday, 22:00–07:42 with flexibility required; this is a full-time

Qualifications

Leadership, people management and team development.
Strong people skills and inclusive leadership.
Resilience and adaptability under pressure.
Drive high standards, coaching and accountability.
Experience in transformation and value-driven improvements.
Customer-centric mindset focused on end-to-end service.

Responsibilities

Lead a dedicated team of both full- and part-time staff.
Hold regular one-to-one and team meetings and review daily performance.
Champion health and safety initiatives and drive efficiency improvements.
Support the Shift Manager and ensure high quality service to customers.
Manage attendance, sickness, and training within your area and contribute to continuous improvement.