Lead Implementation & Support Team - Onsite

Litt Recruitment; Gateshead; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Competitive Compensation

Generous Holiday Package

Health & Wellbeing Support

Employee Perks

Beautiful Work Environment

Team Culture

Job summary

A UK-based educational solutions provider is looking for an Implementation & Support Team Leader in Gateshead. The role involves managing a team responsible for customer onboarding and ongoing support. Candidates should have at least 5 years of experience in a leadership position and be proficient in Microsoft Office. The position offers a competitive salary of £34,000, with performance bonuses up to £36,000 and generous holiday benefits. The ideal applicant will be organized, a strong communicator, and willing to travel when necessary.

Qualifications

• Minimum of 5 years of experience in a support and/or training role.
• At least 5 years experience in a leadership or supervisory position.
• Highly organized and process-driven.
• Ability to manage multiple priorities effectively.
• Willing to travel as required.

Responsibilities

• Lead a team for customer onboarding and ongoing support.
• Manage day-to-day operations while fostering improvement.
• Conduct 1:1s and team meetings.
• Collaborate across departments to drive customer retention.

Skills

Leadership

Customer support

Team management

Communication

Microsoft Office proficiency

Education

Degree or equivalent qualification

Tools

Microsoft Excel

Job description

A UK-based educational solutions provider is looking for an Implementation & Support Team Leader in Gateshead. The role involves managing a team responsible for customer onboarding and ongoing support. Candidates should have at least 5 years of experience in a leadership position and be proficient in Microsoft Office. The position offers a competitive salary of £34,000, with performance bonuses up to £36,000 and generous holiday benefits. The ideal applicant will be organized, a strong communicator, and willing to travel when necessary.