EdTech Implementation & Training Advisor

TipTopJob; North East; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Base salary

Holiday entitlement

Health insurance

Perkbox

Pension

Company events

Office with views

Job summary

LexiaUK Ltd, based in Gateshead, seeks an Implementation and Support Adviser to join our education technology team. You will lead onboarding and training, ensure customers get value from our platform, and thrive in a people-first customer experience.

The role focuses on delivering live training, remote support, and onboarding to schools, with opportunities to contribute to materials and identify sales leads. DBS check required and UK work eligibility.

Qualifications

• Minimum GCSE Grade C or above in Maths and English.
• Confident working on video platforms (e.g. Microsoft Teams).
• Able to work from home if required.
• Eligible to work in the UK.
• Subject to enhanced DBS check due to work with schools.

Responsibilities

• Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams).
• Help schools implement and get the most out of our software.
• Provide support via phone and email, with a proactive and friendly approach.
• Participate in webinars and group sessions to demonstrate best practice.
• Build strong, long-term relationships with our customers.
• Book appointments and follow up with schools to maintain software usage.
• Contribute to the creation of support materials and resources.
• Identify opportunities for sales leads with bonuses for successful referrals.
• Keep accurate records in our CRM system.

Skills

Confident communicator

Microsoft Office

PowerPoint

Remote training

CRM systems

Education

GCSE in Maths & English

Tools

CRM software

Job description

LexiaUK Ltd, based in Gateshead, seeks an Implementation and Support Adviser to join our education technology team. You will lead onboarding and training, ensure customers get value from our platform, and thrive in a people-first customer experience.

The role focuses on delivering live training, remote support, and onboarding to schools, with opportunities to contribute to materials and identify sales leads. DBS check required and UK work eligibility.