Education Tech Implementation & Training Adviser

Ad Warrior Ltd; Gateshead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Base salary + bonuses

Up to 37 days holiday including Bank H

Health Shield, Private Dental &Medical

Perkbox discounts & wellbeing platform

Company pension

Regular company events

Office with views near transport

Job summary

LexiaUK Ltd is seeking an Implementation & Support Adviser to join our Gateshead office. This role focuses on helping schools maximize our education software through tailored onboarding, live training via Microsoft Teams, and proactive support.

You will build strong relationships, deliver remote training, and contribute to resources while identifying opportunities for growth. The role is office-based in Gateshead with a competitive salary and performance bonuses.

Qualifications

• Confident communicator, both on camera and via email or phone.
• Proficient in IT, especially Microsoft Office and PowerPoint.
• Experienced delivering software/training remotely, ideally to groups.
• Flexible and adaptable in a fast-growing team with room to develop.
• Organised and self-motivated with good diary management.

Responsibilities

• Deliver live remote training sessions to school staff via video conferencing (Microsoft Teams).
• Help schools implement and get the most out of our software.
• Provide support via phone and email with a proactive, friendly approach.
• Participate in webinars and group sessions to demonstrate best practice.
• Build strong, long-term relationships with customers.
• Book appointments and follow up with schools to maintain software usage.
• Contribute to the creation of support materials and resources.
• Identify opportunities for sales with bonuses for leads.
• Keep accurate records in our CRM system.

Skills

Public speaking

Remote training

Customer engagement

Organisational skills

Diary management

Education

GCSE Maths & English

Tools

Microsoft Teams

PowerPoint

MS Office

Job description

LexiaUK Ltd is seeking an Implementation & Support Adviser to join our Gateshead office. This role focuses on helping schools maximize our education software through tailored onboarding, live training via Microsoft Teams, and proactive support.

You will build strong relationships, deliver remote training, and contribute to resources while identifying opportunities for growth. The role is office-based in Gateshead with a competitive salary and performance bonuses.