Implementation & Support Team Leader

LITT Recruitment Group; Gateshead; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday package

Health & wellbeing support

Employee perks via Perkbox

Beautiful work environment

Welcoming team culture

Job summary

A recruitment firm in Gateshead is seeking an experienced Implementation & Support Team Leader to manage a team dedicated to customer onboarding and support. The ideal candidate will possess at least 5 years of leadership experience and be highly organised. This is an office-based role offering a competitive salary of £34,000 with the potential to earn £36,000 through performance bonuses. The position includes generous holidays, health benefits, and a culture focused on collaboration and professional development.

Qualifications

• Minimum 5 years of experience in a support and/or training role.
• At least 5 years experience in a leadership or supervisory position.
• Highly organised and process-driven.

Responsibilities

• Lead a team responsible for customer onboarding and ongoing support.
• Manage day-to-day operations and enhance internal processes.
• Conduct regular performance reviews and coach team members.

Skills

Leadership

Customer support

Training design

Microsoft Office (Excel)

Communication

Education

Degree or equivalent qualification

Job description

About the job Implementation & Support Team Leader

Implementation & Support Team Leader
Location: Gateshead (Office-Based)
Salary: £34,000 £36,000 OTE, plus perks and benefits

Job Overview

We are delighted to represent our client in offering an opportunity to join their team as an Implementation & Support Team Leader, based at their Gateshead office. Our client is a long-established organisation committed to transforming literacy education through innovative, evidence‑based solutions. With a history spanning over three decades, they partner with schools across the UK and Ireland to help students thrive by leveraging technology and personalised teaching tools.

As an Implementation & Support Team Leader, you will play a pivotal role in managing and developing a team of dedicated training and support advisors. You'll oversee the delivery of effective customer onboarding and ongoing support, ensuring seamless implementation of the clients solutions. The role blends people leadership with hands‑on delivery, requiring a strategic thinker who thrives in a dynamic, evolving environment where continuous improvement is encouraged.

What You’ll Get

• Competitive Compensation: A base salary of £34,000 with performance‑based bonuses bringing total earnings to £36,000.
• Generous Holiday Package: Enjoy up to 37 days of annual leave, including bank holidays, in line with school term schedules.
• Health & Wellbeing Support: Access private dental and medical insurance, plus membership to Health Shield.
• Employee Perks: Take advantage of Perkbox offering discounts, wellbeing tools, and more.
• Beautiful Work Environment: Work in a modern office space with stunning views, conveniently located near public transport and local amenities.
• Team Culture: Be part of a welcoming team that values regular events, collaboration, and professional development.

Your Mission

You will lead a team responsible for delivering customer onboarding and ongoing support, managing day‑to‑day operations while fostering continuous improvement. From designing bespoke training sessions to refining internal processes, your role is hands‑on and varied. You'll conduct regular 1:1s, hold team meetings, and coach your colleagues to excel. Managing workloads, reporting on performance, and collaborating across departments to drive customer retention will form part of your everyday remit. You will also contribute to company‑wide onboarding and occasionally step in to cover for team members, ensuring continuity and quality of service.

Key Competencies

• Degree educated or equivalent qualification.
• Minimum 5 years of experience in a support and/or training role.
• At least 5 years experience in a leadership or supervisory position.
• Highly organised, process‑driven, and confident in managing multiple priorities.
• Proficient in Microsoft Office, particularly Excel.
• A strong communicator with a collaborative, team‑oriented mindset.
• Willing and able to travel as required, including occasional overnight stays.
• Able to pass a DBS check.

Offer Details

• Salary: £34,000 base + performance bonus (up to £36,000 OTE)
• Location: Based in Gateshead (Office‑Based)
• Hours: Full‑time, Monday to Friday, 8‑hour shifts (no weekend work)
• Holidays: Up to 37 days (must be taken outside of school term time)
• Additional Requirements: Enhanced DBS check (provided by the employer)