Residential housekeeping supervisor

Manchester Metropolitan University; Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days leave

Bank holidays

Pension scheme

Flexible working

Job summary

Manchester Metropolitan University is seeking an experienced Housekeeping Supervisor to lead a team and ensure clean, safe, welcoming accommodation for students. You will coordinate workloads with the Duty Manager, monitor performance, and maintain service standards across multiple properties during routine operations and busy periods.

The role requires supervisory experience, strong organisational and communication skills, and a commitment to customer service and staff development.

Qualifications

• Experience supervising teams in a customer-focused setting.
• Proven ability to manage performance and workloads.
• Strong organisational skills with the ability to prioritise.
• Knowledge of housekeeping operations and health & safety rules.
• Excellent verbal and written communication abilities.
• Experience monitoring stock levels and coordinating supplies.
• Commitment to delivering outstanding customer service and staff development.

Responsibilities

• Supervise and support the Housekeeping Team in delivering a high-quality and consistent cleaning service.
• Monitor housekeeping standards and ensure service level agreements are achieved.
• Conduct regular team briefings, one-to-one meetings, and on-the-job training.
• Assist with staff rota planning and the allocation of duties.
• Support stock control, ordering, and resource management.
• Carry out inspections, including within occupied properties, of staff and landlord areas, and end-of-tenancy checks.
• Promote a positive team culture focused on customer service, continuous improvement, and health & safety compliance.
• Ensure effective use of PPE, COSHH compliance, and adherence to operational procedures.

Skills

Supervisory experience

Team supervision

Organisational skills

Health & safety knowledge

Customer service focus

Stock management experience

Communication skills

Job description

Are you an experienced housekeeping professional with a passion for leading teams and delivering exceptional customer service?

Join our team as a Housekeeping Supervisor and play a key role in creating clean, safe and welcoming accommodation for our student community!

About the role:

We are looking for a motivated and organised Housekeeping Supervisor to support the daily operation of our residential accommodation services.

As a Housekeeping Supervisor, you will lead and support a team of Housekeepers, ensuring high standards of cleanliness, safety, and customer satisfaction are consistently achieved across our residential properties. You will work closely with the Duty Manager (Property Services - Housekeepinhg) to coordinate workloads, monitor performance, and maintain service standards during both routine operations and busy periods such as student arrivals, departures, and conferences.

Key Responsibilities:

• Supervise and support the Housekeeping Team in delivering a high-quality and consistent cleaning service.
• Monitor housekeeping standards and ensure service level agreements are achieved.
• Conduct regular team briefings, one-to-one meetings, and on-the-job training.
• Assist with staff rota planning and the allocation of duties.
• Support stock control, ordering, and resource management.
• Carry out inspections, including within occupied properties, of staff and landlord areas, and end-of-tenancy checks.
• Promote a positive team culture focused on customer service, continuous improvement, and health & safety compliance.
• Ensure effective use of PPE, COSHH compliance, and adherence to operational procedures.

For further information about this role please see the attached Job Description below.

About You:

To be successful in this role, you will have:

• Previous supervisory experience within a customer-focused environment.
• Experience supervising teams and managing performance.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Knowledge of housekeeping operations and associated health & safety requirements.
• Excellent communication and interpersonal skills.
• Experience monitoring stock levels and coordinating supplies.
• A commitment to delivering outstanding customer service and supporting staff development.

What We Offer:

This is an excellent opportunity to join a professional and supportive team where you can make a real impact on the customer experience. You'll play a key role in maintaining high standards across our accommodation services while developing your supervisory and leadership skills in a dynamic environment.

• Join a friendly, professional team where you can make a real impact on the customer experience.
• Develop your supervisory and leadership skills in a varied and fast-paced environment.
• 25 days annual leave, plus bank holidays and University Christmas closure.
• Competitive pension scheme and annual pay awards.
• Access to flexible working, wellbeing support, learning opportunities and staff discounts.

See the Candidate Pack attached below for more information about Manchester Met, our values, benefits, and why it's a great place to build your career.

Sounds interesting?

If you're a proactive individual who thrives in a fast-paced environment and takes pride in delivering excellent customer service and high standards, we'd love to hear from you.

Further information:

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy