Lead Head Waiter: Elevate Service & Guest Experience

GAUCHO; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

50% staff discount

Apprenticeship scheme

Cycle to work

Wellbeing platform

Career development

Staff meals on shift

Job summary

GAUCHO Broadgate is seeking an experienced Head Waiter to lead service with warmth and professional hospitality. You will uphold GAUCHO standards, contribute to staff training, and ensure flawless guest experiences across shifts.

Join a dynamic team, grow within the Gaucho Academy framework, and benefit from staff meals, 50% food discounts, and development opportunities through our Apprenticeship Scheme and wellbeing platform.

Qualifications

• Warmth, empathy and genuine hospitality toward guests and colleagues.
• Positive role model for team members.
• Team player in a fast-paced environment.
• Approachable and well-mannered.
• Professional and respectful at all times.

Responsibilities

• Maintain skills and product knowledge as taught at the Gaucho Academy.
• Expand knowledge of food and beverage on the menu.
• Attend company training relevant to your role.
• Participate in and contribute during briefs and team meetings.
• Ensure stations are stocked before and during the shift; assist floor managers with pre- and post-shift duties.
• Communicate stock availability issues to management and team.
• Serve all drinks and food orders according to Cycle of Service standards.
• Maintain guest bills accurately and discreetly.
• Ensure beverage preparation meets standards to optimize costs.
• Maintain perfect table maintenance and timings per Cycle of Service."
• Address guest satisfaction and relay issues to the manager.
• Prepare, present and process bills accurately and discreetly.
• Offer coats and arrange taxis for guests when required.
• Contribute to sales mix and cover targets for the business.
• Record guests' preferences for Open Table reservations.
• Collaborate with the restaurant team to deliver an unforgettable GAUCHO experience.
• Be the face of GAUCHO while upholding service standards and steps of service.
• Strengthen product knowledge to guide guests through menu choices.
• Support management to maximize sales by driving covers and spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Keep the restaurant clean and organized, following setup and breakdown procedures.

Job description

GAUCHO Broadgate is seeking an experienced Head Waiter to lead service with warmth and professional hospitality. You will uphold GAUCHO standards, contribute to staff training, and ensure flawless guest experiences across shifts.

Join a dynamic team, grow within the Gaucho Academy framework, and benefit from staff meals, 50% food discounts, and development opportunities through our Apprenticeship Scheme and wellbeing platform.