Head Waiter

GAUCHO; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

50% staff discount

Apprenticeship scheme

Cycle to work

Wellbeing platform

Career development

Staff meals on shift

Job summary

GAUCHO Broadgate is seeking an experienced Head Waiter to lead service with warmth and professional hospitality. You will uphold GAUCHO standards, contribute to staff training, and ensure flawless guest experiences across shifts.

Join a dynamic team, grow within the Gaucho Academy framework, and benefit from staff meals, 50% food discounts, and development opportunities through our Apprenticeship Scheme and wellbeing platform.

Qualifications

• Warmth, empathy and genuine hospitality toward guests and colleagues.
• Positive role model for team members.
• Team player in a fast-paced environment.
• Approachable and well-mannered.
• Professional and respectful at all times.

Responsibilities

• Maintain skills and product knowledge as taught at the Gaucho Academy.
• Expand knowledge of food and beverage on the menu.
• Attend company training relevant to your role.
• Participate in and contribute during briefs and team meetings.
• Ensure stations are stocked before and during the shift; assist floor managers with pre- and post-shift duties.
• Communicate stock availability issues to management and team.
• Serve all drinks and food orders according to Cycle of Service standards.
• Maintain guest bills accurately and discreetly.
• Ensure beverage preparation meets standards to optimize costs.
• Maintain perfect table maintenance and timings per Cycle of Service."
• Address guest satisfaction and relay issues to the manager.
• Prepare, present and process bills accurately and discreetly.
• Offer coats and arrange taxis for guests when required.
• Contribute to sales mix and cover targets for the business.
• Record guests' preferences for Open Table reservations.
• Collaborate with the restaurant team to deliver an unforgettable GAUCHO experience.
• Be the face of GAUCHO while upholding service standards and steps of service.
• Strengthen product knowledge to guide guests through menu choices.
• Support management to maximize sales by driving covers and spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Keep the restaurant clean and organized, following setup and breakdown procedures.

Job description

GAUCHO is looking for an experienced and passionate HEAD Waiter to join our Gaucho GAUCHO Broadgate! The idealHead Waitercandidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHO ambassador and be able to upsell all GAUCHO products with confidence.

Training and benefits

• 50% off your food bill at all GAUCHOs.
• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.
• Career development and progression.
• Staff breakfast and dinner on every shift

Key Responsibilities of a GAUCHO Head Waiter

• Maintaining skills and product knowledge as taught at the Gaucho Academy.
• Full commitment to expanding knowledge of food and beverage on the menu
• Attending any company training relevant to your role
• Attending, participating in, and contributing to the brief and team meetings
• Ensuring the stations are stocked before and during the shift and Assisting floor managers with checking pre-shift duty preparation and excellence of post-shift duty clean-up
• Communicating any significant stock availability issues to the management and the team
• Service of all drink and food orders according to the Cycle of Service standards
• Promptly and accurately maintaining guest’s bill
• Ensures beverage preparation is completed to standard to ensure recipe potential is achieved (cost of sales)
• Ensuring perfect table maintenance and timings as per Cycle of Service
• Checking guest satisfaction and communicating any issues with the manager
• Accurate, discreet, and timely preparation, presentation, and processing of the bill
• Offering and, if required, organising a collection of coats and bags as well as arranging a taxi for the guest
• Knows and pro-actively works towards sales mix and cover targets for the business
• Focusing completely on achievement of all Cycle of Service requirements
• Communicating guests’ preferences to the reception team for recording on the Open Table reservations system
• Work with the restaurant team to offer an unforgettable GAUCHO experience to all our guests through heightened hospitality.
• Be the face of GAUCHO and demonstrate service excellence while following the GAUCHO steps of service and standards.
• Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.
• Support and assist the management team to maximise sales revenues by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.

Requirements for a GAUCHO Head Waiter

• Demonstrate warmth, empathy and genuine hospitality towards guests and colleagues
• To always take a positive approach to your own role acting as a role model to all new members of the team
• Work well within a team (be a team player) and a fast-paced environment
• Be approachable and well mannered
• Be professional and respectful at all times
• Have fun