Senior Waiter: Upsell & Guest Experience Lead

GAUCHO; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

50% food discount

Apprenticeship scheme

Cycle to work scheme

Employee wellbeing platform

Job summary

GAUCHO Glasgow is seeking an experienced Senior Waiter to join our team. You will be the face of GAUCHO, delivering high hospitality standards and supporting the team to create memorable dining experiences.

As a Senior Waiter you will upsell GAUCHO products, maintain product knowledge, and help drive sales while ensuring orders are taken and served accurately. A positive attitude and strong team spirit are essential to thrive in our fast-paced environment.

Qualifications

• Demonstrate warmth, empathy and genuine hospitality towards guests and colleagues.
• Always take a positive approach to your own role acting as a role model to all new members of the team.
• Work well within a team (be a team player) and a fast-paced environment.
• Be approachable and well mannered.
• Be professional and respectful at all times.
• Have fun and create a warm restaurant atmosphere.

Responsibilities

• Work with the restaurant team to offer an unforgettable GAUCHO experience to all our guests through heightened hospitality.
• Be the face of GAUCHO and demonstrate service excellence while following the GAUCHO steps of service and standards.
• Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.
• Support and assist the management team to maximise sales revenues by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.

Skills

Hospitality

Team player

Upselling

Positive attitude

Ambassador

Job description

GAUCHO Glasgow is seeking an experienced Senior Waiter to join our team. You will be the face of GAUCHO, delivering high hospitality standards and supporting the team to create memorable dining experiences.

As a Senior Waiter you will upsell GAUCHO products, maintain product knowledge, and help drive sales while ensuring orders are taken and served accurately. A positive attitude and strong team spirit are essential to thrive in our fast-paced environment.