Lead File Handler/Technical Supervisor

Davies; Park Central; On-site; GBP 48,000 - 70,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increases by

Simply Health Care Cash Plan

WeCare – 24/7 online GP, mental health

Death In Service – after 1 year

Pension Contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to Online Discount Sites

Discounted Gourmet Society Membership

Discounted Merlin Tickets nationwide

Discounts at local retail outlets

Job summary

Davies in Birmingham seeks a Lead File Handler/Technical Supervisor to lead a team in delivering technical development objectives and supervised caseload management of MOD NIHL matters.

The role requires supervision, training and strong knowledge of disease claim litigation, with emphasis on quality and regulatory compliance.

Qualifications

• Qualified Solicitor with admitted status.
• Experience handling disease claims (essential).
• Technical sign-off on litigated NIHL matters (essential).
• Proficient in all stages of the litigation process for disease claims.
• Excellent listening and verbal communication skills.
• Experience leading projects or teams in insurance/legal sectors (desirable).
• Proficient in MS Office and case/claims management systems.

Responsibilities

• Provide supervision, training and technical support to their team.
• Continue to handle a reduced caseload.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Ensure effective communication with the team at all times
• Assist with reviewing client complaints, taking action to resolve issues swiftly and effectively
• Complete projects and process updates to improve existing practices or address client issues.
• To ensure compliance with the SRA Code of Conduct 2019.

Skills

File handling of disease claims

Technical sign-off on NIHL matters

MS Office (Word & Excel)

Communication skills

Project/Team leadership in insurance/法

Learning & development planning

Case/Claims Management system

Education

Qualified Solicitor

Tools

Case/Claims Management system

Job description

Lead File Handler/Technical Supervisor

Department: Legal

Employment Type: Permanent - Full Time

Location: Birmingham

Description

The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor’s role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters.

Key Responsibilities

• Provide supervision, training and technical support to their team.
• To continue to handle a reduced caseload.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Ensure effective communication with the team at all times
• Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Code of Conduct 2019

Skills, Knowledge & Expertise

The successful applicant will ideally have the following skills:

• Qualified Solicitor
• Experience in the file handing of disease claims (Essential)
• Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential)
• Proficient in all stages of the litigation process of disease claims (Essential)
• Excellent listening and verbal communication skills
• Demonstrate some prior experience of
• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable)
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable)
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation.